1. Sixth Edition 1 M a n a g e m e n t I n f o r m a t i o n S y s t e m s M a n a g I n g I n f o r m a t i o n T e c h n o l o g y i n t h e E – B u s i n e s s E n t e r p r i s e Irwin/McGraw-Hill Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. C h a p t e r James A. O’Brien 5 Introduction to E-Business Systems

2. Sixth Edition James A. O’Brien 2 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Functional Business Information Systems Production Operations Production Operations Marketing Human Resource Management Human Resource Management Finance Accounting Functional Business Systems

3. Sixth Edition James A. O’Brien 3 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Marketing Information Systems Marketing Information Systems Marketing Information Systems Interactive Marketing Sales Force Automation Sales Force Automation Customer Relationship Management Customer Relationship Management Sales Management Sales Management Market Research and Forecasting Market Research and Forecasting Advertising and Promotions Advertising and Promotions Product Management Product Management

4. Sixth Edition James A. O’Brien 4 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Manufacturing Information Systems Engineering Systems CAD CAE Computer- Aided Process Planning Manufacturing Execution Systems Shop Floor Scheduling Machine Control Process Control Robotic Control Computer Integrated Manufacturing Manufacturing Resource Planning Production Forecasting Production Scheduling Quality Control Remote Worker Supplier Extranet Intranet

5. Sixth Edition James A. O’Brien 5 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Human Resource Management Manpower Planning Labor Force Tracking Labor Cost Analysis Turnover Analysis Recruitment Workforce Planning Skill assessment Performance evaluation Payroll control Benefits Administration Compensation effectiveness Benefits Analysis Contract costing Salary forecast Succession planning Performance appraisal plans Training effectiveness Career matching Staffing Training & Development Compensation Administration Strategic Systems Tactical Systems Operational Systems

6. Sixth Edition James A. O’Brien 6 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Accounting Information Systems

7. Sixth Edition James A. O’Brien 7 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Financial Information Systems Financial Information Systems Financial Information Systems Financial Planning Financial Planning Cash Management Investment Management Investment Management Capital Budgeting

8. Sixth Edition James A. O’Brien 8 M a n a g e m e n t I n f o r m a t i o n S y s t e m s Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Cross-Functional Integrated Systems Front Office Applications CRM Application Customer Service Field Service Sales Order Product Config Back Office Applications ERP Application Distribution Manufacturing Scheduling Finance Enterprise Application Integration Enterprise Application Cluster Enterprise Application Cluster Customers Suppliers Business Partners