1. Chapter 2 – Quiz September 14, 2006

2. Channel Setting Instructions for ResponseCard RF 1. Press and release the "GO" button. 2. While the light is flashing red and green, enter the 2 digit channel code (ie. channel 1 = 01, channel 21 = 21). Channel is 41 3. After the second digit is entered, Press and release the "GO" button. 4. Press and release the "1/A" button. The light should flash yellow to confirm.

3. Operational Decisions involve day – to – day types of activities: 1.True 2.False

4. Most Strategic Plans are how long in Duration? 1.Between 1-3 years 2.Over 5 years 3.Less than a year 10

5. The IS Strategic Plan is developed before the overall Company Strategic Plan: 1.True 2.False 10

6. A Customer Relationship Management System (CRM) is a: 1.System that tracks customer orders 2.System that maintains data about customers and all of their interactions with the Organization 3.Customer Order processing system 10

7. Businesses continually seek to establish competitive advantage in the marketplace is: 1.Only True during the Initial Phase of the Business Life Cycle 2.Only True when businesses are mature and need new product lines 3.True. 10

8. Which of the following is not part of the definition of a problem... A problem is a perceived difference between what is and what is not. A problem is a perception. A problem is always unsolvable. Different problem definitions require the development of different information systems. 10

9. Does KMS stand for Knowledge Management System? 1.True 2.False 10

10. Two decision processes (method by which a decision is to be made) are: 1.Operational and Adhoc 2.Structured and unstructured. 3.Daily and Periodic 10

11. Augmentation information systems are those in which: 1.Computers are enhanced to accomplish larger tasks 2.Information systems are developed to eliminate tedious tasks 3.Humans do the bulk of the work 4.None of the above 10

12. Michael Porter developed eight principles of Competitive Advantage 1.True 2.False 10