1. Services Offered by 76-100% of Respondents §Internet l World Wide Web (public) 83% l E-mail (public) 81% §Applications Software l Word Processing 88% l Spreadsheet 86% l Presentation 83%

2. Services Offered by 51-75% of Respondents §Course Reserve Material 72% §Advanced Reservation Services l Rooms 57% l AV Software 52% l ILL of AV Software 52%

3. Services Offered by 51-75% of Respondents, cont. §Applications Software l Statistics 68% l Desktop Publishing 61% l Bibliographic Management 52% Classes offered l Internet Use 70% l Database Searching 64% l Library OPAC Use 56%

4. Services Offered by 26-50% of Respondents §Advanced Reservation Services l Computers 46% l Computer Software 43% §Classes offered l General PC Applications 44% l Bibliographic Management 38% l Presentation Software 33%

5. Services Offered by 26-50% of Respondents, cont. §Applications Software l Computer Graphic Imaging 41% l Multimedia Authoring 39% l Disk Recovery 39% l OCR Scanning, Self-Service 35% l Equipment Rental/Loan (Internal) 34% OCR Scanning, Mediated 32%

6. Services Offered by 1-25% of Respondents §Videotaping 14% l Off-Air 9% l Off-Satellite 8% §AV software Rentals from Vendors 10% §Video Distribution l Closed Circuit 11% l Campus Broadband 5% l Campus Fiber Optic 4% l Commercial Cable TV 3%

7. Services Offered by 1-25% of Respondents, cont. §Teleconferencing l Via Satellite 11% l Via Microwave 0% l Other Methods 3% §Distance Learning l Via Satellite 10% l Via Microwave 2% l Other Methods 3%

8. Services Offered by 1-25% of Respondents, cont. §Educational Software Development 23% §Test Grading 8% §Classes Offered l Desktop Publishing Software 7%