1. River Campus Libraries Metadata That Supports Real User Needs David Lindahl Director of Digital Library Initiatives University of Rochester Libraries

2. Agenda  Assessing real user needs  Issues finding library content (books, etc.)  CUIPID project  Issues finding online content (articles)  Find Articles project  GUF project  Moving forward

3. Assessing real user needs  User-Centered Design  User Research

4. Issues finding library content  Precise queries are necessary for good results  Large result sets are unwieldy and difficult to comprehend  Unclear boundaries - what is and isn’t in the catalog

5. Issues finding library content  Precise queries are necessary for good results  Choose a search type  Set limits  Omit initial articles  Use correct spelling  Improving the situation  Metadata Perspective  System Perspective

6. Issues finding library content  Large result sets are unwieldy and difficult to comprehend  Users just use the first hits and may miss the best ones  Multiple editions: what’s the difference?  Relevance ranking not sufficient  Improving the situation  System Perspective  Metadata Perspective

7. Issues finding library content  Unclear boundaries - what is and isn’t in the catalog  “What am I searching: the website, the catalog, a database? Don’t make me decide!”  “Articles, Books, Digital repository, ILL, which link do I use for what?”  Improving the situation  Metadata Perspective  System Perspective

8. CUIPID Project  CUIPID: Catalog User Interface Platform for Iterative Design  XML database  MARCXML copy of catalog records  Multiple metadata schemas  User interface platform  Demo

9. CUIPID Project  Metadata Perspective  Make the most of existing metadata  Precise results using FRBR model  Multiple schemas, more flexibility  System Perspective  Separate system interoperates with ILS  User centered interface

10. Issues finding online content  Difficulty selecting and using databases  User perceptions around search skills  Problems getting to full-text

11. Issues finding online content  Difficulty selecting and using databases  Don’t know that you have to use a database  Can’t choose a database or a subject area  Improving the situation  Metadata Perspective  System Perspective

12. Issues finding online content  User perceptions around search skills  Users think they are skilled searchers  Users expect websites to be easy to use  Valuable content goes unused  Improving the situation  System Perspective  Metadata Perspective

13. Issues finding online content  Problems getting to full-text  Can’t tell if it’s available from the results screen  Navigation pathways are long, slow, and error prone  Usability testing proves failure  Improving the situation  Metadata Perspective  System Perspective

14. Find Articles Project  User centered design  Usability tested  Metasearch technology  Two clicks to full-text  Demo

15. Find Articles Project  Metadata Perspective  Metadata for database selection  Display configuration  System Perspective  Metasearch software customization  Website integration

16. GUF Project  GUF: Getting Users to Full text  OpenURL link resolver  “Don’t make me choose or follow links”  Dependent upon:  Web services  Knowledge base  Demo

17. GUF Project  Metadata Perspective  No standard for 3 rd party citation metadata  MARC free-text holdings  Multiple metadata transformations  Full text available?  System Perspective  Screen scraping  Hiding the system complexity  Two clicks

18. Moving forward  Users  Range of skills and backgrounds  Many different tasks  Shift focus from technology to user  Metadata  Interface design  Flexible Platforms  User-Centered Design

19. River Campus Libraries Metadata That Supports Real User Needs David Lindahl Director of Digital Library Initiatives University of Rochester Libraries