1. Technology vs. Technique: How to Collaborate on Delivery & Design

2. Thank you Capital District Educational Technology Group Patricia Baia Events Committee Members

3. Gary Schwartz, Director of Communications & Collaboration Technologies at RPI Manages computing services that allow for the collaboration and exchange of information and ideas, as well as providing the infrastructure to enable these services. Mr. Schwartz is responsible for initiating, integrating, deploying, and operating the campus collaborative computing infrastructure, including, but not limited to: E-mail and mailing list services Campus-wide announcement and emergency "broadcast" services X.509 certificate administration Usenet news and other conferencing facilities Portals Distributed file systems Events calendar PDA support and integration Online survey tools and instruments Web hosting, consulting, training, standards, templates, policies Secure file and web page transport Stewardship and responsibility for RPInfo, the campus web presence

4. Michael Feldstein, Former Asst. Director of SLN Project Manager for the Oracle Academic Enterprise Initiative Mr. Feldstein has been designing and developing e-learning and knowledge management solutions for corporations and universities for more than a decade. He was an active member in the development of Course Management Systems and Content Management Systems. Mr. Feldstein has held positions Chief Learning Officer and CEO for companies exploring collaborative on-line learning. Most recently, Mr. Feldstein worked with SUNY to design on-line learning systems for diverse campus systems. In Mr. Feldstein's current role as Project Manager for Oracle AEI, he will work to define educational patterns for integration and interoperability within campus enterprise systems.

5. With today's diverse technology landscape many campuses are struggling with how to organize on-line services within the organization. While Information Technology departments have traditionally focused on support issues in order to provide application availability, performance and stability, campus faculty and service providers (HR, Registrar, etc.) are striving to bring more services on-line to support the campus and even departmental missions.

6. The result is often tension between the technical staff who must maintain an application or service and the end users who rely on its functionality. What are the issues faculty and IT staff have run into as services grow beyond the technical and into operations and how are they trying to find resolutions?

7. Current Landscapes (Services)‏ Organizational Chart: Where does IT live on your campus? Web Site Home Page/Gateway/Portal Calendar(s)‏ Distance Learning Smart Classrooms File Servers/Digital Repositories/ePortfolios Card Keys Identity Management e-mail/V0iP

8. Current Landscapes (Support)‏ Organizational Chart: Where does IT live on your campus? CIO/CTO/Director of IT Services Marketing and Communications VP of Business and Finance Dean/Provost of Administrative Affairs Facilities Management Continuing Education

9. Current Landscapes (Support)‏ Organizational Chart: Where does IT live on your campus? CIO/CTO/Director of IT Services Marketing and Communications VP of Business and Finance Dean/Provost of Administrative Affairs Facilities Management Continuing Education Is technology an......academic or administrative responsibility?

11. As of last spring, laundry life at Columbia has changed dramatically. Today, with the help of a real-time Web-based service called LaundryView students can log on to the system via the LaundryView Web site from a link off the student information system (SIS) portal, to see which machines are free—even before they head to the laundry room. Students can use their campus debit cards to pay for the wash, and once they put a load in, they can monitor its progress from the same Web page, making sure they get back to catch their load as it finishes. If students prefer, they can even program the service to e-mail them when their load is done. According to Dave Roberts, Director of Information Services for the school’s department of housing and dining, the service is designed to maximize convenience. On-line Student Services >> At Their Service Campus Technology, Dec. 1, 2006

12. Design/Development

13. How are new technologies identified?

14. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)?

15. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified?

16. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified? How do stakeholders communicate?

17. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified? How do stakeholders communicate? How are projects prioritized?

18. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified? How do stakeholders communicate? How are projects prioritized? Who manages the project?

19. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified? How do stakeholders communicate? How are projects prioritized? Who manages the project? How are resources allocated?

20. Design/Development How are new technologies identified? How is the scope (functionality/features) determined—Who is involved (stakeholders)? How are different stakeholders identified? How do stakeholders communicate? How are projects prioritized? Who manages the project? How are resources allocated? Who pays for the project?

21. Support and Administration

22. Where is the system/service housed?

23. Support and Administration Where is the system/service housed? How are new users trained?

24. Support and Administration Where is the system/service housed? How are new users trained? Who administers the service?

25. Support and Administration Where is the system/service housed? How are new users trained? Who administers the service? Where is the Help Desk?

26. Support and Administration Where is the system/service housed? How are new users trained? Who administers the service? Where is the Help Desk? Who determines what upgrades are needed?

27. Support and Administration Where is the system/service housed? How are new users trained? Who administers the service? Where is the Help Desk? Who determines what upgrades are needed? How is value assessed?

29. Strategies

30. How to foster communication

31. Strategies How to foster communication How to provide integration

32. Strategies How to foster communication How to provide integration How to instill collaboration

33. Strategies How to foster communication How to provide integration How to instill collaboration Others...

34. Final Thoughts