1. CS155b: E-Commerce Lecture 14: March 4, 2003 Portals

2. “Useful” Web-Based Services The average user sees the Internet as an easy, fast way to access and search for “useful” information. Web browsers created a standard method for providing information services. Several websites became known early-on for providing these “useful” services: –Blue Mountain for online greeting cards –Hotmail for web-based e-mail –MapQuest for driving directions –AltaVista for searching (Note: These are only examples and may not have been your favorites.)

3. Making Sense of the Internet Users often start at the same websites to find services (search engines or directories). Why not provide direct, quick links to partner companies offering services? Cookies and user profiles can be used to personalize web pages. WWW-based services can be accessed from any Internet terminal, anywhere. Users can just sign in to identify themselves. Solution: Provide a simple, customized gateway for users to access the services they want.

4. The Development of Portals Popular websites began to add directory, search, or links sections to connect people to services. –AOL builds links into its welcome page. –Netscape puts links near its browser download pages. –Search engines provide customized searches for news, movie show times, etc. –New computers come with pre-loaded bookmarks and links. Companies began to partner with others that provided “useful” services.

5. Portals Today Internet directories grew into Internet brand names through partnerships with and acquisition and development of Internet service websites. Archetype: Yahoo! Internet-access companies either partner with a large Internet portal, e.g., Yahoo!, or provide a network of comprehensive services on their own (e.g., AOL, MSN). The goal: Users get both Internet access and information access with ease.

6. : An Internet Portal Full Name: Yahoo!, Inc. Employees: 3,587 (worldwide, as of 10/9/2002) Stock Price (NASDAQ:YHOO): –$20.85 (at close 2/28/2003) –52-week range: $19.98 to $20.95 Earnings Per Share: +0.186 A global Internet communications, commerce, and media company. “The only place anyone needs to go to find anything, communicate with anyone, or buy anything.”

7. Yahoo! Overview Founded by David Filo and Jerry Yang, two Stanford Ph.D. students, in 1994. Started as “Jerry’s Guide to the WWW.” First million-day hit in Fall 1994 from over 100,000 unique users. Incorporated in 1995 and funded by Sequoia Capital in 4/95 with an initial investment of nearly $2 million.

8. Yahoo! Overview (continued) Second round of funding in Fall 1995 from Reuters Ltd. and Softbank. IPO: 4/12/1996 at $1.08/share (adjusted for 3 stock splits). 49 employees. Today: Yahoo! serves over 237 million individuals each month. Yahoo! claims to be the No. 1 Internet brand globally.

9. Yahoo!, Inc. Stock Quotes (YHOO) Source: Quicken.com (2/28/2003) [S] = Stock Split

10. Yahoo! Quarterly Revenues Source: SEC Filings and Yahoo! Website Financial Summary $ Millions

11. Main Sources of Revenue Source: Yahoo! Investors’ FAQ Advertising: –Banner advertising –Sponsorships and Key Words Business (Premium) Services: –Extra mail storage for Yahoo! Mail customers –Yahoo! Bill Pay –Yahoo! Auctions –Yahoo! Photos –Corporate Yahoo! services

12. Global Expansion Launches of Yahoo! global sites: 1995: Yahoo! is incorporated. 1996: Japan, France, Germany, UK 1997: Singapore, Korea, Denmark, Norway, Sweden 1998: Italy, China, Spain 1999: Taiwan, Hong Kong, Brazil, Mexico 2000: India, Argentina, Canada

13. Feature Expansion 1995: Launches as web directory and search engine; starts serving ads. 1996: Yahooligans!, children’s website 1997: Chat, Mail, Travel, and Sports 1998: –Specialized Sites: Computers, Movies, Games, Small Business, Clubs –Portal Consumer Services: Auctions, Calendar, Employment, Real Estate, Shopping

14. Feature Expansion (continued) 1999: –Specialized Sites: Health, Entertainment, Pets, Radio –Services: Messenger, Greetings, Companion (Browser plug-in), Briefcase (Internet storage), Corporate Yahoo! 2000-01: Invites, Groups, Photos, FinanceVision, PayDirect, Education, Shopping Network and Shopping Bargains 2002: Primarily, improvements in existing features (e.g., maps and small business site)

15. Important Partnerships Web Searching: Searches on Yahoo! first go through its own human-maintained directory and then go to Google. Adds Google’s index to Yahoo! Internet Services: Provides co-branded DSL service with SBC communications. Yahoo! already partners with ISPs to provide start pages and with computer manufacturers to have Yahoo! shortcuts and browser plug-ins installed on machines. HotJobs: Acquired by Yahoo! in 12/2001. Online recruitment website for posting resumes and finding jobs; competitor to Monster.com.

16. Evolution of Business Model Pre-”portal”: Speculation about “online services,” “pay-per-click,” and other fee models. Original Yahoo: Purely advertiser-supported, focused on content for individual users Current: Advertiser-supported “comprehensive services” for individual users and tools, customized portals, and services for businesses. Next: ?

17. The Yahoo! “Portal” Started as “the bookmarks of Filo and Yang,” who wanted “a single place to find useful web sites.” Launched commercially as an advertiser-supported “comprehensive, hand-built directory.” Now, it is –“A comprehensive branded network of consumer services” content delivery commerce (shopping, auctions, bill paying, etc.) communications (mail, messenger, photos, clubs, etc.) internet access (through SBC partnership) –Provider of online-business and enterprise services and tools Corporate-Yahoo! Portal Builder

18. AOL/Netscape AOL was founded in 1985. “Flagship AOL,” the ISP, has 35 million users. Now, AOL-Time Warner attempts to be the leading Internet-access company, offering not only a connection but also content: –News, video, audio from Time Warner –Broadband access through Time Warner cable –Browser, mail, and instant messaging software through Netscape, AIM, and ICQ –Music through Nullsoft (Winamp, Shoutcast) –Information services through Moviefone and MapQuest Marketing spin: Sign up with AOL, get easy access to all the information and content you want through easy- to-use software!

19. The MSN Portal Started by Microsoft as an alternative to AOL. Now best known as a network of branded consumer services: Hotmail, classmates.com,.net Messenger, Encarta online, Slate Customized services are accessible by signing into an “MSN Passport,” Microsoft’s online user profile system. Passport sign-in is built into Windows XP. Partnership with NBC: premium media content, MSNBC (news) and CNBC (financial) cable channels and websites, including money-management tools MSN’s Internet-access service has gone through many marketing attempts. MSN now tries to compete as a comprehensive network of services. Microsoft can tie MSN services into its widely used software, giving it an advantage.

20. Similarities of the Major Portals Internet access Web-based mail Internet messaging Specialized searches and tools Advertising Partnerships for premium content

21. Discussion Point What exactly is a “portal?” Is there something analogous in the offline world?

22. Homework Assignment for March 6, 2003 Google Reviewer’s Guide, Company Overview, and linked pages (http://www.google.com/press; see course website for direct links) “How Internet Search Engines Work,” HowStuffWorks.com (http://www.howstuffworks.com/search-engine.htm) Third written homework assignment must be submitted online by 5pm on Thursday, March 6, 2003.