1. Chapter 15
Stress
and
Counseling

2. Extreme Products of Stress
EMPLOYEE STRESS
• What Stress Is •
Stress
• Resilience
Extreme Products of Stress
• Burnout
• Trauma
• Workplace trauma
• Layoff survivor's sickness
• Workplace violence
• Post-traumatic stress disorder
Causes of Stress
• Stressors

3. Figure 15-2 A model of causes, types, and consequences of stress
EMPLOYEE STRESS
Figure 15-2 A model of causes, types, and consequences of stress

4. • Job-Related Causes of Stress •
EMPLOYEE STRESS
• Job-Related Causes of Stress •
Frustration
• Defense mechanisms
• Types of Reactions
• Sources of Frustration
• Hassles
• Marginalized employees
• Incivility spiral
• Frustration and Management Practice
Stress and Job Performance
• Stress-performance model

5. Figure 15-4 EMPLOYEE STRESS A stress- performance model depicting two
thresholds

6. • Stress Vulnerability
EMPLOYEE STRESS
• Stress Vulnerability •
Stress Threshold
• Perceived Control
• Type A and Type B People
Approaches to Stress Management
• Social Support
• Relaxation
• Biofeedback
• Sabbaticals
• Personal Wellness

7. • What Counseling Is Need for Counseling EMPLOYEE COUNSELING •
- Characteristics of people with good mental health
1. Feel comfortable about themselves
2. Feel right about other people
3. Are able to meet the demands of life
Need for Counseling

8. • What Counseling Can Do
EMPLOYEE COUNSELING
• What Counseling Can Do •
Counseling functions
1. Advice
2. Reassurance
3. Communication
4. Release of emotional tension
• Emotional catharsis
5. Clarified thinking
6. Reorientation
The Manager’s Counseling Role

9. Figure 15-8 Types of counseling according to
amount of direction that counselors provide

10. • Directive Counseling •
TYPES OF COUNSELING
• Directive Counseling •
Nondirective Counseling
• Use by Professionals
• Iceberg model of counseling
• Limitations
Participative Counseling
A Contingency View

11. ?
Questions