1. Managing in Information Intensive Companies Course Introduction January 26 2009

2. Approach 1)Process lens -As a manager, how do you organize a sequence of activities that guide how people carry out work within established organizations? 2)4 processes (modules) -Managing innovation -Managing collaboration -Managing team decision making -Managing change and adpation

3. 1) Managing Innovation How can established companies overcome their innovation problem? Managing the Innovation Value Chain –RR Donnelley (digital printing business) Exploration (creation) over exploitation (routine) –IBM new business creation Garnering support for innovation projects –New e-service at Dow Chemical -

4. 2) Managing collaboration How can managers install effective collaboration in organizations? Disciplined collaboration framework –DNV case (professional services) Company networks –Analysis of your own network + HP’s Collaborative management & leadership –Intuit case revisited + assessment of Obama & Duncan Knowledge management and “enterprise 2.0” –Danone KM system + enterprise 2.0 tool evaluation

5. 3) Managing team decision making How can teams make good decisions? (in situations of ambiguity and incomplete information) Decision making in complex organizations –Columbia Shuttle disaster Group decision making exercise –In-class exercise Structuring effective D-M processes –Kennedy admin case –-

6. 4) Managing change and adaptation How can teams and organizations perform well in turbulent worlds and adapt? High-performing teams in changing environments –Mount Everest expeditions Research on companies in turbulent knowledge- intensive industries (winners vs. average) –Biotech, software, semiconductors, medical devices –-

7. 4 Assignments 1)Individual: 2-page case analysis - due February 9 (hand in) 2)Individual: network analysis - due March 9 (hand in) 3)Group: collaborative leadership style assessment - due March 16 (present in class) 4)Group: enterprise 2.0 tool evaluation - due March 20 (present in class)

8. Project Ideally in groups of 3-4 Ideally a field project (interview people in a company), or hands-on testing of IT tools Examples: –Analysis of a process (eg Innovation Value Chain in a company) –Critical review of an existing IT tool Written report, due May 12 (tbc) - Project proposal due April 1

9. Course Information Prof. Morten Hansen –Email: hansen@ischool.berkeley.eduhansen@ischool.berkeley.edu –Phone: 1-510-642 8726 Course website and blog: –http://blogs.ischool.berkeley.edu/miic/course- syllabus/http://blogs.ischool.berkeley.edu/miic/course- syllabus/