1. Ways in which firms use internet For example Dulcesol: - List of products - Extranet: - for suppliers and internal management - to ordering and order status - to procedure and documentation.

4. Customization of service or product Examples : Examples : management of bank account,management of bank account, management of tariffs of your mobile phone management of tariffs of your mobile phone download of firmware updates for electronic devicesdownload of firmware updates for electronic devices

7. Some firms include technical support for their products Some firms include technical support for their products

9. There are lots of examples in which the very essence of the firm is based on internet - Google - eBay - Softonic - etc…