1. Entrepreneurs’ Boot Camp October 5, 2008 Operations Management Plan Presented by Harry Chernoff Clinical Associate Professor of Operations Management

2. Operations Management What is Operations Management? How does this topic fit into the business plan?

3. Management of Operations What does the Operations section include? –Deals with the SUPPLY side of the business –How the company will produce the product or supply the service –Also includes the supply chain issues

4. Overall strategy Corporate strategy Business strategy Operations strategy –Consistent with other functional areas Marketing Financial

5. Competitive advantage from operations How will your business compete? What are the goals? Why is your product/service better than your competitors? What is your competitive edge?

6. Drivers What drives your business? What do you do best? –Management team (experience) –Cost –Quality –Time to market –Availability –Flexibility –Creativity / degree of innovation

7. Process Types of processes –Job shop –Flow shop –Assembly line –Continuous flow

8. The basic transformation

9. 9 Product Process Matrix Low Volume- Unique Many Products- Low Volume Several Products- High Volume One Product- Very High Volume No Flow Jumbled Flow Mixed with Dominant Flows Line Flow Continuous or Automated Project Job Shop Batch Assembly Line Continuous Process Product Variety and Volume Identified Process Pattern Lo  Volume  Hi Lo  Variety  Hi Competition Cost

10. IV. Continuous Flow III. Assembly Line II. Batch I. Job Shop Low Volume, One of a Kind Multiple Products, Low Volume Few Major Products, Higher Volume High Volume, High Standard- ization Five Star Restaurant Denny’s Coffee Shop Burger King Krispy Kreme Flexibility (High) Unit Cost (High) Flexibility (Low) Unit Cost (Low) Product Process Matrix – Services Industry

11. How hard is it to change the type of process? Consider the origins of Burger King –Entering a McDonald’s oriented market, the ultimate hamburger factory What was (still is) their approach? Have it Your Way –What does this mean to the operation? What changes have to be made to let the customer “Have it Your Way”?

12. Quantitative Operational Measures Cycle time Capacity Throughput time

13. Qualitative Operational Measures How difficult is it to execute production or service? Can the skills be taught / transferred? Is the operation reproducible? –How this affects growth –Possible franchise concept

14. Supply Chain Identify your market / customer Identify your supplier(s) Identify your supplier’s supplier(s) –Walmart’s innovative approach

15. Summary of Operational issues Supply side of the business –How the product is produced / service is supplied Competitive edge –Emphasize the management team –Chose a driver Type of process chosen –How it changes over time Quantitative measures –Cycle times / capacity / throughput time Qualitative measures –Level of difficulty in execution Must tie-in to corporate strategy –Gives reality to a creative concept