1. Goals & Objectives HRT 383

2. RKR Goals To Exceed Guest Expectations To Provide Total Support to Your Staff The Operate the Business Professionally

3. A “SMART” OBJECTIVE  S pecific – Clear, concise, and focused  M easurable – Objective / Observable  A chievable – Possible / Manageable  R ealistic – Can be accomplished with some effort and focus; makes “business” sense  T ime-Bound – By the end of the day or week

4. 3 “SMART” Objectives per Team  Connected to at least one RKR Goal  Written in S.M.A.R.T. terms  Specifies the Desired Results  Obtained by planned and managed strategies and actions  Compared to Actual Results  Know why you achieved or did not achieve the objective in the end

5. What is Production?  Production Planning  Forecasts  History  Production Schedules

7. HOH Production  Forecast  Menu Mix History & Historical Insight  The value of physically seeing product  Production Schedule Master  Station Production Worksheets and other methods (“3x5”)  Your role in monitoring the process

8. FOH Management  Forecast  Historical Insight  Floor Plans & Diagrams  Section Assignments  Production Schedule Master  Station Production methods  Your role in monitoring the process

9. For Your Management Meeting  Your Management Plan Revised S.M.A.R.T. Objectives  Originals from HRT 382  Revise or “wordsmith”, if needed  Complete List of Strategies & Actions Revised Forecast Sheet  RKR PowerPoint Briefing Slides