1. OEMBA Information Systems Course James R. Coakley PhD, Accounting Information Systems Minor in Statistics and Computer Science MBA BS, Math/Computer Science

2. Course Topics How derive?  Review course syllabi in other Executive Education MBA programs ListServe for IS Educators  Discuss with area CIO’s and IS Executives What should your peers know about IT?  Focus on emerging issues and trends Where are we going vs where we have been

3. Course Topics Topical areas:  IT Framework – terminology  Enterprise-wide Systems ERP Knowledge Management  Extended Enterprise SCM (briefly) CRM  Management of IT Security Privacy and Ethics

4. Schedule Week 1: IT Basics and Framework  Guest Speaker: Ben Berry, CTO Providence What’s going on in the wireless world? Week 2: ERP  Guest Speaker: Barry Brunetto, Blount In the middle of an SAP implementation Week 3: Field Trip to Tektronix Week 4: KM and CRM  Guest Speaker: Pat Booher, Siebel What is CRM and why should you care? Week 5: Security and Ethics  Guest Speaker: Michael Anderson, New Technologies, Inc Corporate Identify Theft

5. Evaluation Individual Class Synopses  Focus on “take-aways” How do these concepts and issues affect you? Identify three different lessons from the class session that affects you and your organization  Discuss how your organization:  Could benefit from implementing new concept  Could benefit by not pursuing the concept

6. Evaluation Team Synopsis 4 cases, multiple readings 7 teams  Each team will be assigned two readings/cases to summarize Reading: Overview reading and capture main points. Identify critical insights and lessons learned. Case: Overview case and summarize critical issues  The class will use the case to discuss these issues, so the team should provide background on the issues – not solutions to the case  Each team member should present at least once  Teams must choose two different topics Should not choose two ERP articles

7. Case/Reading Assignments Week 2: These are all ERP related 1. “Putting Enterprise into the Enterprise System”, HBR article 2. “The ABCs of ERP”, CIO paper 3. “Cisco” case 4. “Tektronix” case

8. Case/Reading Assignments Week 4: KM and CRM 5. “Data to Knowledge to Results” 6. “Eleven Deadliest Sins of Knowledge Management” 7. “What is Your Strategy for Managing Knowledge” 8. “A Framework for CRM” 9. “Buckman Laboratories” case 10. “Bush Boake Allen” case

9. Case/Reading Assignments Week 5: Security, Ethics, and Wrapup 11. “Management’s Role in Information Security” 12. “Emerging Issues in Ethics” 13. “Electronic Monitoring” 14. “Assessing Your Organization’s Innovation Capabilities”

10. Synopsis Allocation Please provide ordered list of top 5 choices for your team  Please indicate week and article.