1. Questions about your medicines (QAM) 10 - 11 November 2000 Boltzman Institute 10 - 11 November 2000 Brussels - Belgium Questions about Your Medecines Questions about Your Medecines

2. Questions about your medicines (QAM) 10 - 11 November 2000 Why “ Q uestions” ? You can never learn enough about all commonly used medicines by the whole population... But you can easily teach them to ask five questions before using a new drug.

3. Questions about your medicines (QAM) 10 - 11 November 2000 The 5 Key Q uestions 4 What does this medicine do ? 4 How and when do I use it ? 4 For how long do I have to use it ? 4 May I drive when I take this medicine ? 4 What side effects or risks should I know about this medicine, and what do I do when they occur ?

4. Questions about your medicines (QAM) 10 - 11 November 2000 Providing a model of counseling based on the questions Encouraging patients to ask these questions Providing advice, help and support to patients who want to know more about there medication. Urging all commercial companies to structure their communication to the patient based on these 5 questions Displaying posters and providing relevant literature Pharmacists will contribute to the development of these 5 questions :

5. Questions about your medicines (QAM) 10 - 11 November 2000 How “ Q aM” ? Implementation –with an image campaign for pharmacies –with a public education program through pharmacy –with a launch of new medicines in partnership with the industry Material : –posters, leaflets, stickers, post-its, postcards,telephone numbers... Keep it running...

6. Questions about your medicines (QAM) 10 - 11 November 2000 Last projects Germany : campaign in ‘96-’97 Spain : campaign in the pharmacy Portugal : pilot campaign in Lisboa (29 pharmacies) Slovenia : education of pharmacists and leaflets for patients (all pharmacists) Belgium : pilot campaign around Bruges (60 pharmacies) in 1999 national campaign in Belgium ( 65 %of pharmacies ) Twinning projects : Germany - Croatia Finland - Estonia Denmark - Latvia

7. Questions about your medicines (QAM) 10 - 11 November 2000 National Belgium Pilot study ( round Bruges) –planned with a public education program through pharmacy –post-its with the 5 questions –information brochure for the pharmacist with education –Information to the local doctors Material : –press articles, posters, post-its, and toothpaste... Keep it running...

8. Questions about your medicines (QAM) 10 - 11 November 2000Belgium National campaign –planned with a public education program through pharmacy –post-its with the 5 questions –information brochure for the pharmacist with education –Adaptation of our counseling tools based on the 5 answers Material : –press articles to the public and to the pharmacist, posters, post-its,... Keep it running...

9. Questions about your medicines (QAM) 10 - 11 November 2000 Working with doctors For expanding this structured knowledge to the patients –material used –Adaptation of our counseling tools based on the 5 answers Same information doctors - pharmacists –makes confusion –makes uncertain For keeping it running based on a permanent confrontation by the patients on structured information

10. Questions about your medicines (QAM) 10 - 11 November 2000 Working together will make patients go to a better compliance and even concordance of there treatments