1. Chapter 14 Allowing Employees to Be a Part of the Solution By: Anthony Andrews

2. Dual-Factor Theory Frederick Herzberg came up with the Dual-Factor Theory –Dual-factor theory ties into job enrichment –Dual-factor theory has to do with job satisfaction and motivation

3. Dual-Factor Theory Herzberg reviewed 3,000 books and articles –The review covered articles from 1900 to 1955 He wrote a book titled Job Attitudes: Review of Research and Opinion

4. Dual-Factor Theory Job satisfaction and job dissatisfaction are not opposites –Positive job experiences were not the opposite of the negative experiences at work –The reverse of what made them happy did not make them unhappy

5. Motivation-Hygiene Theory Places satisfaction on a separate continuum from dissatisfaction Considers experiences in everyday work to be the best approach for motivation

6. Motivation-Hygiene Theory Jobs that are not stimulating require external pressure to get people to do them –Positive or negative pressure Jobs should provide room for personal satisfaction and growth –A new motivating force

7. Hygiene Describes –Working conditions –Supervisory policies –Labor-management relations climate –Wages –Various fringe benefits