1. Day 2 (Week 1, W) Wrap-up Introductory Materials –Formation of Teams –General comments on the survey –Grading – Solution, Design Rationale –E-portfolio – Assignment 0 follow-up, Assignment 1 viewing –Design Rationale –Debriefing Presentations –Assignment 1 Analysis - Problem statement Links to analyzing the communication situation / problem definition Our techniques in class: Focused thinking, Problem statement, Personas Tutorial – Powerpoint –Demonstration and discussion –Creating a presentation

2. Team Formation Team 1: Joshua Beck, Angela Boyle, Erin Easter Team 2: Roxane Neal, Athena Parham, Roann Lubang Team 3: Josh Krawitz, Michel Roskam, Ann Wong Team 4: Linsey Saunders, Karina Allen, Jonathan Coddington

3. Grading Dimensions Solutions –Meets technical requirements (50%) –Meets team/branding requirements (10%) –Usability (20%) –Effectiveness (20%) Design Rationale –Communication quality (25%) –Completeness (25%) –Insight (25%) –User-centric (25%)

4. Design Rationale - Analysis Users –Instructor –Team member –Manager –Potential employer Tasks –Understand the solution –Evaluate the solution –Basis for providing feedback on the solution –Basis for evaluating the designer’s ability Two Questions What should design rationale include? Implications for writing the design rationale?

5. Design Rationale - Thoughts Ideas for what to include in the rationale… –Revisit the design timelines –Revisit the aspects of usability –Revisit your analysis –Revisit your definitions of TC

6. Design Process Timelines 00:00:00:0000:16:00:0000:32:00:0000:48:00:0001:04:00:0001:20:00:0001:36:00:0001:52:00:0002:08:00:0002:24:00:00 PD GATH GEN MOD FEAS EVAL DEC COMM Successful Graduating Student (Quality Score = 0.63) 00:00:00:0000:16:00:0000:32:00:0000:48:00:0001:04:00:0001:20:00:0001:36:00:0001:52:00:00 PD GATH GEN MOD FEAS EVAL DEC COMM Canonical Entering Student (Quality Score = 0.37) Atman, Cynthia J., Justin R. Chimka, Karen M. Bursic, and H. L. Nachtmann, “A Comparison of Freshman and Senior Engineering Design Processes,” Design Studies, vol. 20, no. 2, pp. 131-152, March 1999.

7. Analysis of the communication event Some questions: Product: What exactly are you being asked to design? Users: Who are the users? What do we know (would we like to know) about the users? Tasks: What tasks will the users do with the product? Context: What is the context in which these tasks will be carried out? Under what circumstances? Usability: What usability considerations are relevant here? Your task: Think – pair – share…

8. Dimensions of Usability Definition: –“The extent to which a product ca be used by specified users to achieve specified goals in a specified context of use with effectiveness, efficiency and satisfaction.” ISO-9241-11 From Nielsen –Satisfaction, Learnability, Memorability, Errors, Efficiency Also –Understandability, Scannability, Readability

9. Debriefing Sessions Presentations –5 minutes –Same goals as the design rationale Q and A –Remaining students will work in groups to ask questions relative to three pre-defined categories: user advocacy, usability / effectiveness, software usage –These groups will be formed on an adhoc basis

10. Product Statement – Useful synthesis Example –The product will be a responsive, understandable, flexible Internet site that offers basic customer services, keeps customers well informed, and partners with the community to protect the environment. The web site will primarily support SPU residential service customers to manage their accounts, access service information, and access environmental information in a way that is easy, fast, efficient, and instills trust. In addition, the site will support tiered access for the following audiences: SPU commercial customers, engineers and contractors, community organizations, and the media.

11. Product Statement Example –The product will be a responsive, understandable, flexible Internet site that offers basic customer services, keeps customers well informed, and partners with the community to protect the environment. The web site will primarily support SPU residential service customers to manage their accounts, access service information, and access environmental information in a way that is easy, fast, efficient, and instills trust. In addition, the site will support tiered access for the following audiences: SPU commercial customers, engineers and contractors, community organizations, and the media. Product Type Product Characteristics Tasks supported Business Goals Usability criteria Users