2. Administrivia EPost and Portfolio EPost and Portfolio Analysis of Design process Analysis of Design process

3. Project Sharing Group discussion Share results of analysis (5 mins each) Share results of analysis (5 mins each) Discuss the users, goals, context, tasks Discuss the users, goals, context, tasks Class-level discussion What makes it a good candidate? What makes it a good candidate? What challenges are present? What challenges are present? Any surprises? Any surprises?

4. Form Project Teams Teams 4-5 students per team 4-5 students per team

5. Discussion of Readings Facilitate class discussion of topics / ideas / themes garnered from the online discussion, related to assigned readings. Facilitate class discussion of topics / ideas / themes garnered from the online discussion, related to assigned readings. Discussion Leaders Discussion Leaders 1. Jenna Rovegno 2. Lori Salmonsen 3. Annie Liao Insights from supplemental reading. Insights from supplemental reading.

6. Thoughts on Design Typical design process Typical design process Analysis Analysis Design Design Evaluation Evaluation Iteration Iteration User-centered approach User-centered approach Early Focus on Users Early Focus on Users Empirical Measure of User Data Empirical Measure of User Data Iteration of the design Iteration of the design

7. Contextual Inquiry Just one method of observation Just one method of observation Other elicitation methods: Other elicitation methods: Interviews Interviews Contextual inquiry Contextual inquiry Card sorting exercises (for IA) Card sorting exercises (for IA) Surveys (for satisfaction ) Surveys (for satisfaction ) Main principles Main principles Context: Gathering data in the context of user’s work Context: Gathering data in the context of user’s work Focus: The inquiry has an overriding focus Focus: The inquiry has an overriding focus Partnership: People participating in the inquiry work together Partnership: People participating in the inquiry work together

8. Observing Users Looking for much more than information about problems Looking for much more than information about problems Expert designers spend more time defining the situation than creating a solution Expert designers spend more time defining the situation than creating a solution Understanding users – human behavior, cognitive psychology Understanding users – human behavior, cognitive psychology Why observe? Why observe? Self-reporting is typically poor Self-reporting is typically poor Things people don’t think to tell you Things people don’t think to tell you

9. Premise People are expert at their own work practices, but not talking about their work practices. People are expert at their own work practices, but not talking about their work practices. You are expert at asking questions and helping users talk about their work practices, but not about their work. You are expert at asking questions and helping users talk about their work practices, but not about their work.

10. Additional Pointers Tips Tips Look for outcroppings, wear patterns, artifacts, lucky opportunities Look for outcroppings, wear patterns, artifacts, lucky opportunities Learn domain Learn domain Keep research ethics in mind Keep research ethics in mind Take notes, consider audio and video Take notes, consider audio and video Maintain a productive mindset – inquisitive, professional stranger Maintain a productive mindset – inquisitive, professional stranger Be careful about inferences Be careful about inferences If you are a user, be wary about assuming you already know what is going on If you are a user, be wary about assuming you already know what is going on Keep first principles in mind – learn about the user and how users do tasks Keep first principles in mind – learn about the user and how users do tasks

11. Designing the contextual inquiry Ideal situation Ideal situation Existing product Existing product lots of use lots of use predictable environment predictable environment many potential users to choose from many potential users to choose from limited types of users limited types of users limited expected variability in use limited expected variability in use

12. What’s challenging? Learning to observe (see what you normally overlook) Learning to observe (see what you normally overlook) Learning to describe what you are seeing Learning to describe what you are seeing Learning to manage inferences Learning to manage inferences Learning to ask questions (without leading) Learning to ask questions (without leading) Learning to avoid bias Learning to avoid bias Implying what they did was wrong Implying what they did was wrong Subtle approval of what they did Subtle approval of what they did Be aware of need to share Be aware of need to share Recording Recording

13. Project Exercise User Analysis Contextual Inquiry preferably with 3 users (but at least 2). Contextual Inquiry preferably with 3 users (but at least 2). Prepare a one-page description of these results and potential implications for redesign. Prepare a one-page description of these results and potential implications for redesign. Bring copies of the deliverable to class (one copy for each member of the team, one copy for the instructor) and also post it to your design portfolio. Bring copies of the deliverable to class (one copy for each member of the team, one copy for the instructor) and also post it to your design portfolio. Due next Thursday Due next Thursday

14. Looking back / Looking ahead Where we’ve been Topics – Readings and discussion Topics – Readings and discussion What is UCD? What is UCD? What to know about users? What to know about users? Collecting information about users… Collecting information about users… Doing contextual inquiry… Doing contextual inquiry… Project Project Insights about users, tasks, and contextual issues Insights about users, tasks, and contextual issues Where we’re going Project Deliverable: Results of Contextual Inquiry Readings: On tasks and context, characterizing and synthesizing, communicating Deliverable #1: One page Issue Statement: A reminder 1. Susan Saranovich 2. Montine Rummel 3. Scott Somohano