1. How the Internet has changed the way we do business. Introduction to E-Commerce

3. Benefits of Internet Technology CommunicationInformationE-CommerceCommunicationInformationE-Commerce

4. E-Commerce Internet Technology Provides Communication Email Email Chat rooms Chat rooms Spam  Spam Communication Email Email Chat rooms Chat rooms Spam  Spam 

5. E-Commerce Information Google Google Portals – AOL, Yahoo Portals – AOL, Yahoo Sourcing - SCM Sourcing - SCMInformation Google Google Portals – AOL, Yahoo Portals – AOL, Yahoo Sourcing - SCM Sourcing - SCM Internet Technology Provides

6. E-Commerce Electronic Commerce is the buying, selling, and trading of goods on the Internet. Internet Technology Provides the Vehicle for E-Commerce

7. E-Commerce Benefits of E- Commerce

8. E-Commerce  Improved Customer Service Shop-at-home convenience Detailed product information Customer controls transaction Simplified ordering Open 24/7/365 Shop-at-home convenience Detailed product information Customer controls transaction Simplified ordering Open 24/7/365

9. E-Commerce  Expanded Markets Elimination of Boundaries Direct to customer (no middleman) Elimination of Boundaries Direct to customer (no middleman)

10. E-Commerce  Cost Cutting Streamlined order processing Fewer errors in order entry Increased speed Lower marketing costs Streamlined order processing Fewer errors in order entry Increased speed Lower marketing costs

11. Introduction to E-Commerce  Higher Profits Additional sales channel Affiliate Income Income Lower marketing costs Additional sales channel Affiliate Income Income Lower marketing costs

12. Introduction to E-Commerce E-Commerce Challenges SecuritySecurity & privacy Security Scams & Fraud Down time & poor service Awkward design & functionality Lack of retail experience SecuritySecurity & privacy Security Scams & Fraud Down time & poor service Awkward design & functionality Lack of retail experience

13. Introduction to E-Commerce

14. http://www.theintelstore.com

15. Categories of Electronic Commerce Five general e-commerce categoriesFive general e-commerce categories –Business-to-consumer (Nike) Nike –Business-to-business (Grainger BD&A) GraingerBD&AGraingerBD&A –Business processes (Monster) Monster –Consumer-to-consumer (ebay) ebay –Business-to-government (Cal-buy) Cal-buy Supply management or procurementSupply management or procurement –Departments devoted to negotiating purchase transactions with suppliers (Intel) Intel

16. E-Commerce: The Second Wave, Fifth Annual Edition16 VirusesVirusesViruses Trojan HorsesTrojan HorsesTrojan HorsesTrojan Horses SpywareSpywareSpyware Search Engine OptimizationSearch Engine OptimizationOptimization Yahoo! StoresYahoo! StoresStores