1. A Guide to Unicorn Upgrades Jonathan Field EUUG – Amsterdam 2nd September 2004

2. Why Upgrade? Software fixes Additional Functionality Ceasing support for older versions

3. Unicorn Versions (-2000) 2001 2002 2003 (2004) 2005 Fairly up to date! CurrentVery Current!BETA Tester Fantasy!!History!

4. Planning Part of a SIRSI Project (e.g. migration, iLink) Customer Project

5. Responsibility Who’s managing it? Who’s organising backups (and restores)? Who’s doing the upgrade? Who’s rolling out new software?

6. Preparation Who’s copying the live to the test server? Who’s training/being trained? Who’s getting the documentation? Who’s getting the software?

7. Documentation User Group Letter Release Notes (for each version) FAQs Multimedia Tours/Seminars Known Issues www.sirsi.com (you have got your password, haven’t you??) www.sirsi.com

8. Backups Who’s doing the backup? Who’s doing the restore! Verified? Completed with Services down (Win2k)?

9. Upgrade Process Software Delivery Service SIRSI vs DIY NT Upgrades Custom reports/utilities

10. Post Upgrade Who Do you Contact? – Upgrade Consultant? – HelpDesk?

11. Conclusion No Upgrade is ever trouble-free (well almost never!) Can Range from :- – Few Problems – Disaster!

12. Questions?

13. Unicorn Upgrades Jonathan Field EUUG - 4 th December 2003