1. Harvard Business Review on Knowledge Management Discussion of Chapters 1-3 MIS 580 Harry Xenophontos

2. Discussion Chapters 1.The Coming of the New Organization lPeter F. Drucker 2.The Knowledge-Creating Company lIkujiro Nonaka 3.Building a Learning Organization lDavid A. Garvin

3. Drucker’s Opinion “The large business 20 years hence is more likely to resemble a hospital or a symphony than a typical manufacturing company.”  “traditional departments won’t be where the work gets done.”  Management will decrease and work will be done by experts

4. Related Articles “Knowledge Management for the 21st Century Hospital System” Douglas Dotan, MA - President & COO, CRG Medical, Houston, Texas - Presented at The Quality Colloquium, Harvard University, August 24, 2003 www.ehcca.com/presentations/qualitycolloq uium1/dotanH1.doc

5. Related Articles “The organization in the era of knowledge workers” Marco Cioffi, Politecnico di Milano www.gfeeney.com/ssp98ws2/day12- managerial.issues/information.organizatio n.pdf

6. Nonaka’s Major Points lasting competitive advantage = knowledge Sole business = continuous innovation Explicit knowledge = formal and systematic; communicated and shared Tacit knowledge = not easily expressible Transform knowledge from tacit into explicit

7. Related Articles “Knowledge and Competitive Advantage: The co-evolution of Firms, Technology, and National Institutions”  By Johann Peter Murmann  www.cambridge.org/us/catalogue/catalogue.asp?isbn=9 780521684156 www.cambridge.org/us/catalogue/catalogue.asp?isbn=9 780521684156 “’The role of tacit and explicit knowledge in the workplace”  Elizabeth A. Smith  http://www.emeraldinsight.com/10.1108/1367327011041 1733 http://www.emeraldinsight.com/10.1108/1367327011041 1733

8. Gervin’s Ideas “Before people and companies can improve first they must learn.” “Continues improvement requires a commitment to learning.” “A learning organization is one skilled at creating, acquiring and transforming knowledge, and at modifying its behavior to reflect new knowledge and its insights.”

9. Related Articles “Learning Practises: Assessment and Action for Organizational Improvement”  Anthony J. DiBella  www.informit.com/title/0130173800 www.informit.com/title/0130173800 “Creating a Learning Organization, Promoting Excellence through change”  Barbara J. Braham, 1995