2. Psychology 360 Introduction to Organizational Psychology Instructors: Fiona Lee Connie Boudens Pepper Dixon Valerie Myers Monica Worline

3. Today’s agenda Content Instructors Housekeeping

4. An Organizational Problem NTSB report Black box What happened?

5. The last 10 minutes Cockpit Crew –Captain (Buddy) –First Officer (Rod) –Flight Engineer (Frostie) Other characters –Lead Attendant –Tower

6. What really happened? Personality II I II I Relationships Group Context

7. Immediate Causes and Interventions “Total fuel exhaustion” More bells and whistles More procedures

8. Commercial Cockpit Overdesigned “Quick” fix Underlying cause

9. Course Outline Personality II I II I Relationships Group Context

10. Instructors

11. Live on the beach? Go to Wall Street? OR

13. Housekeeping issues Sections start this week CRISP Website -- http://www.umich.edu/~psycours/360 Office hours: coffee on Tuesdays, by appointment Grades: Exams, Group Project, Participation Pick up syllabus