1. What is workflow?  A workflow is a structured way of defining and automating structures and procedures within an organization. What is workflow management system?  A system that completely defines, manages and executes workflows through the execution of software driven by workflow logic. Workflow Management

2. Managing business processes with MQ Workflow Defining and documenting your processes Running your processes Administering your workflow Who is involved in Workflow management  Process Modelers  General Users  IT specialists and administrators  Process administrators

3. Building a Workflow Model Process design & definition Business Process Analysis, Modelling and Definition tools Process Definition Workflow Enactment Service Applications & IT tools Users & Application tools Process changes Process instantiation & control Interaction with users & App. Tools

4. Benefits of Workflow Management Fast and flexible Execution Centralized and structured knowledge Integration with other applications