1. A UUK View of the Use of KPIs Professor Sir Ivor Crewe Universities UK 30 November, 2006

2. A UUK View on the Use of KPIs  The sector’s view  The use and history of KPIs in HE  The role of governors  The response of external organisations  The sector’s overall performance

3. The use and history of KPIs in HE  Jarratt (1985), Nolan (1996), Dearing (1997)  HESA statistics  Financial health and credit rating  Estates  Risk management

4. The role of governors  Growing institutional diversity  Growing Complexity  Management and governance  The final authority

5. The response of external organisations  Goodhart’s law  The use of KPIs by external bodies  Simple is good, simplistic is bad  ‘Good Practice’ and good practice

6. The sector’s overall performance  External confidence in HE governance  HE governance in UK and abroad  The sector’s overall performance by international standards  Global league tables  Return on investment  Research quality and productivity  Retention rates  Share of overseas market  The case of international KPIs