2. Managing Groups and Teams

3. TRADEOFFS OF TEAM DECISION MAKING & WORK u Advantages u Disadvantages

4. SYNERGY u  u

5. DETERMINANTS OF EFFECTIVE TEAMS u Team Design Factors u Internal/Process Factors u Inhibitors and Contributors

6. GROUP DESIGN 1. Supportive Context u Upper management commitment u Resources u Education u Information 2. Clear Direction & Accountability u Clearly specify the end-states to be achieved u Set boundaries, limits, parameters u Engaging, “Stretch” for the group 3. Authority/Autonomy  To manage the work  Evaluation & Reward

7. ANARCHY ENGAGED, GOAL- DIRECTED WORK TURN-OFFWASTED HUMAN RESOURCES SPECIFY ENDS SPECIFY MEANS NOYES NO YES

8. GROUP DESIGN FACTORS 1. Supportive Context 2. Clear Direction—The Ends 3. Authority to manage the work—The Means 4. Enabling Structure (Membership) u Small size (ideal <6; max of 9) u Skill level u Right mix of skills u Technical, Problem solving/decision making, Interpersonal u Heterogeneous

9. INTERNAL DETERMINANTS u Inhibitors u Loafing/domination u Individual Goals u Turf battles u Role ambiguity u Counter-productive Group Norms u Unhealthy conflict u Group Think u Contributors u Total Participation u Common Goal u Specified roles u Task, maintenance u Devils advocate u Productive norms u Cohesiveness u Trust u Collaboration u Healthy Conflict

10. DEVELOP COHESIVENESS            

11. Stages of Group and Team Development

12. MITIGATE GROUPTHINK u Look for symptoms of Groupthink u Reduce Groupthink u Mix up the group u Diversify the group u Brainstorming u Allow criticism u Devils advocate u Second chance meetings u Outsider review u Independent groups