1. Brussels 24 October 20031 T R I S A method for Quality Improveme nt in Higher Educationb Guido Cuyvers

2. Brussels 24 October 20032 Content What is TRIS? The basics The system Matrix Phases Processes How to use TRIS?

3. Brussels 24 October 20033 1 What is TRIS ? A co operation between institutions for Higher Education ( in Flanders & Netherland) Development of a tool for the application of EFQM in education

4. Brussels 24 October 20034 2 The basics Radar PDCA Deployment Results Phases To offer criteria

5. Brussels 24 October 20035 2 The system 1 Matrix For every criterion and sub-criterion: Description of typical aspects of a department in every phase The elements or RADAR are included Example Scoring:  To go to an further stage, all elements of the former stages must be scored positively  Criterion: can you provide evidence?

6. Brussels 24 October 20036 Example: Leaderschip subcriterion 1 Vision.. p1  The management has an implicit vision about the future of the organisation  The vision describes the internal organisation p2  The vision concerns the short term strategy  The management has formulated the vision in documents  The co operators are involved in the development of the vision p3  The realisation of the vision is directed to the middle long term  The vision includes all aspects of the organisation ……..

7. Brussels 24 October 20037 Results For every criterion the indicators that are relevant are discussed. Than: every indicator ( achievement and perception) is evaluated: Do we have data? Trends? Comparison with the objectives? ….. Example: student results Perception: burden, complaints, participation, study guidance, infrastructure…. Prestatie: number of complaints, number of students who partivipate in boards…..

8. Brussels 24 October 20038 2 Phases Activity oriented Process oriented System oriented Chain oriented Total quality management

9. Brussels 24 October 20039 Course centered – not student centered No management – no strategy Independent activities Occasional improvement activities Short term approach Individual approach No measurement 1 Enablers Phase 1: Activity oriented

10. Brussels 24 October 200310 Agreement and cooperation Attention for the educational process – other processes less Guidelines and procedures Policy cycle becomes visible Teamwork Phase 2: Process oriented

11. Brussels 24 October 200311 Efficient organisation Policy aimed at medium term Coherence and tuning of processes Integrated curriculum Feed back, evaluation All internal stakeholders are involved Phase 3: System oriented

12. Brussels 24 October 200312 Systematic en periodical evaluation Analysis and adjustment Continuous improvement and innovation Comparisons with other organizations Extern processes (workfield) Also external stakeholders involved Phase 4: Chain oriented

13. Brussels 24 October 200313 TQM approach All key processes are mastered Society is involved Organisation is leading Phase 5: Total Quality

14. Brussels 24 October 200314 2 Results Objective data = Achievement indicators Input, uitput, number of student per teacher, Statistics, measurement… Subjective data = Perception indicators Satisfaction of stakeholders (students, workfield,...) motivation of students Inquiry, SWOT

15. Brussels 24 October 200315 Data resulting from - Statistics - Enquêtes - Evidence Phase 1: Facts

16. Brussels 24 October 200316 Comparison of data from previous years More data Higher quality of data Phase 2: Trends

17. Brussels 24 October 200317 Indicators are compared with the objectives Phase 3: Internal Indicators

18. Brussels 24 October 200318 Data are compared with those of other departments or other institutions Phase 4: Benchmarking

19. Brussels 24 October 200319 Data are compared with those of the best in class Score is better than mean Phase 5: Excellence

20. Brussels 24 October 200320 3 Management of Processes - Education Educational supporting processes Educational development Evalution Study coachingAnalysis Lecturer activityEducational view Student activityEducational pogram Field practiceTraining branches Learning environmentsInternationalization PlanningAssessment Educational application

21. Brussels 24 October 200321 - Research – Social Service- Arts View Program Acquiring and contracting Realization Reporting and publication Evaluation Parterships and internationalization

22. Brussels 24 October 200322 4 The use of TRIS Selfevaluation and continuous quality improvement (internal quality management) Preparation for visitation (external quality management) Preparation for accreditation

23. Brussels 24 October 200323 The scoring Per branche or point of interest Read the formulations in the cells Determine the degree in wich your organization complies wit eaxh feature The soring is individually done Then there is a consensus meeting Discussion of results – trying to come to consensus Discussion on priorities

24. Brussels 24 October 200324 Questionnaire For services  Not many personnel  Not much time Stages Not yet started (only ideas, no practice) Some progress (co incidental improvement) Clear progress (subject gets attention – systematic adjustment ) Fully realised ( extra ordinary approach – no further improvement possible) scoring individually discussion of subject of improvement – choice of priorities