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Unified Communications: Drivers & Benefits Brian Fenix Business Development Manager Unified Communications and Collaboration HP Services
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HP Overview The worlds largest IT company - $104bn FY07 The worlds 6th largest software company Ranked the 8th most sustainable corporation in the world by the The Global 100. Enables more than 200 million mobile phone subscribers. Powers 106 of the world’s 120 stock exchanges $5bn Health and Life Science business HP Services are one of the largest System Integration partners for both Microsoft and Cisco WW
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The Microsoft and HP partnership is one of the oldest of its kind in the industry with more than 20 years of combined marketplace leadership. Our focus on innovation and synchronization, our technical expertise and track record, and stability-driven approach enable us to offer proven Frontline Innovation for the way you run your business. The benefits to customers: Adaptability Credibility Stability HP / Microsoft Frontline Partnership
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Reducing HP’s climate impact HP’s goal is to reduce the combined energy consumption of our operations and products to 20% below 2005 levels by 2010.
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Enabling our customers to develop sustainable computing plans Re-designing data centres to make the best of smart cooling technologies Archiving and data management processes Automation of energy saving procedures Virtualisation – partitioning large servers to run multiple operating systems and thus increasing utilisation Deployment of thin clients for desktop users Mobile computing and remote working technologies which transform the workspace and reduce energy costs Slashing travel costs through video conferencing
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Research by Royal College of Physicians – Feb. 2008 Annual savings of 60,000 tonnes of carbon dioxide (CO2) and around £121m on travel costs could be achieved if 3% of NHS trusts used standard conferencing technology, according to research by the Royal College of Physicians.
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Unified Communications & Collaboration Key Benefits Reduce CO 2 footprint Streamline IT and facilities management Enhance collaboration and service delivery Drive significant time savings for employees
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Unified Communications and Collaboration
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As of Aug 20, 2007 Market Momentum
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Healthcare Objectives and Challenges
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Integrate and transfer medical information from various systems Enable effective communication between caregivers and patients Improve real-time collaboration among care teams who consult on patient care Support staff training and continuing medical education Connect IT at the hospital with remote environments Healthcare Objectives Improving patient outcomes while managing costs and privacy Reduce medical errors and promote patient safety
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Traditional Hospital design – multiple proprietary networks 24/7 Monitoring Breakdown Plant Tuning Conditioned Monitoring Car Park Utilisation FIRE Functionality checks Detector service Fire, Life, Safety ACCESS Doors Buildings Occupancy Feed Forward ENERGY Utility Monitoring (Elec/Water/Gas/Oil) Tenant Building Air/Water Heat Lighting Back-up Generation HVAC Air-Handling Unit Boilers Pumps Fans Energy Control Variable Air Volume Air Quality LIFTS Breakdown Maintenance Traffic Performance SECURITY Doors/Cameras PIR Integration LIGHTING Schedules Occupancy Sensing COMMUNICATIONS Voice/Video/Data Multiple Control Environments
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Central Monitoring & Control 24/7 Monitoring Breakdown Alarms Central Plant Tuning HVAC Conditioned Car Park Utilisation FIRE Functionality checks Detector service Fire, Life, Safety IP Gateway to 1 st Responder ACCESS Doors Buildings Occupancy Feed Forward ENERGY Utility Monitoring (Elec/Water/Gas/Oil) Tenant Monitoring Air/Water Heat Lighting Back-up Generation HVAC Performance Optimisation Air-Handling Unit Boilers Pumps Fans Energy Control Variable Air Volume Air Quality LIFTS Breakdown Maintenance Traffic Performance SECURITY Doors/Cameras PIR Integration LIGHTING Schedules Occupancy Sensing Tenant Metering COMMUNICATIONS Voice/Video/Data Digital Hospital Design – single converged IP network - the new utility
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Whatever you’re using Whatever you’re doing Wherever you are HP’s vision of Unified Communications and Collaboration At your Desk Branch Office In the Air On the Road Unified Communications & Real-time Collaboration Business Applications Integration Head Office PC Mobile Phone PDA At Home Desk Phone Blackberry
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Unified Communications & Collaboration Value to Healthcare Providers Reduced medical errors and improved patient safety Improved productivity for healthcare professionals Improved access to patient information at the point of care Improved healthcare worker job satisfaction Simplified compliance with HIPAA and/or other regulatory mandates Helpful tools for controlling the rapid rise in healthcare costs Better quality patient care Improved patient satisfaction and patient care outcomes
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Scenario Medical Training and Education Keep the care team up-to-date with medical advances and policies
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KPIs Industry Drivers Industry Benefits Improved caregiver skill level, expertise, and reputation Improved productivity through employee convergence on medical care, diagnoses, and consultations Improved compliance with regulations, such as HIPAA Expensive to train and educate staff, and to lead team-building from remote locations Standard procedures needed to improve operating model Inefficient collaboration for clinical and research meetings Medical Training and Education Keep the care team up-to-date with medical advances and policies Training completion, accreditation rates, and meeting attendance Certification level Reduced medical errors and improved processes and patient outcomes Better adherence to requirements and procedures Required accreditation and regulatory compliance to avoid liability events
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Bucks New University Partnership with HP covering both the delivery of IT infrastructure requirements and an enhanced learning experience, includes: –implementing Voice over IP (VoIP) for all internal telephony requirements –implementing wireless networks throughout the High Wycombe campus –re-architecting the current data network –introducing an integrated access and security capability on the campus –enabling location independent learning for nursing students in Uxbridge –providing fully interactive computer based learning environments –implementing a multimedia resources capability with access to major reference sources –developing e-learning and distance based learning, making full use of inter- activity and real-time methods
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York Health Trust HP Services and implemented a high speed convereged network and IP telephony at York Health Trust. Single voice and data network slashed management costs Network provided the foundation for advanced applications to improve patient care and streamline collaboration with partner care providers.
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Unified Communications and Collaboration Journey
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Evolution rather than revolution Large installed base of mobile devices PBX with various applications IP network in place Data center operational Data messaging system – e-mail, instant messaging Support & management in place ….50-75% of solution components already in place Where are organizations today?
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Select core components –Identity & presence –Collaboration –Voice & conferencing –UM & telephony Understand the key touchpoints –Governance –Security –Application & workflow integration –Service Management Build the right foundation UC Infrastructure Servers - Network – Directory - PC - PDA UC Business Integration Security – Applications – Control – Governance - Transformation Business People & Org. Governance Oper. & Mgmt UC Core Components Productivity & Collaboration Unified Messaging Voice & Conferencing Identity & Presence Focus Area Unified Communications Building the Solution
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2622 June 2015 Using common infrastructure, management, security and standardized HW/ SW platforms Tailored to the unique requirements of individual clients Mobile telephony - IP telephony - Enterprise applications - IP network upgrade - WLAN networking - Portal - E-mail upgrade - Unified Messaging - Collaboration (audio/video) - Presence/Instant Messaging - Management - Time Company A Company B Solution elements 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 Phased approach The UCC Journey is different for everyone
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27 HP Unified Communications HP Unified Communications Step by Step Methodology HP UC Components : Services solutions, to help Plan Implement and Support UC strategy Technology solutions, from HP and leader UC solution partners Solutions UC Business Integration Security – Applications – Control – Governance - Transformation UC Infrastructure Servers - Network Data Centers - PC - PDA UC Solutions Productivity & Collaboration Unified Messaging Voice & Conferencing Identity & Presence Evolutionary Consulting & System Integration Approach Roll-out Pilot Design Strategize Analyze Identify Verify Support Manage
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28 22 June 2015 Follow up UCC Executive Briefing Center Offerings –Discovery Workshops –Assessment Workshop (Business/Functional/Technical) –Strategy & Visioning Workshops –UCC Demo –Duration: Half Day, Full Day, 2 Half Days, 2 Full Days –Featured UCC technology from Microsoft, Cisco, Nortel & Ericsson HP UC Roadmap Service –Ensuring business & IT alignment –Recommending approach and investments –Identify future state and implications –Roadmap & measure Pilot & Implementation Services
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29 Why HP & Microsoft for your Unified Communications Focus on business value first. –Improve ROI and reduce payback period Risk less and evolutionary approach. –Maximize investments –Industry best practices approach –Step approach Enabling the complete vision –Complete product and services offering from mobility to infrastructure –Business Application and Business Operations complete offering Leveraging actual desktop and network investments –Leading UC Technology integration capability 29
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