1. Mobility in Munich Group 3 January 2003

2. Impressions Planning Extensive network Extensive network Good intermodal connectivity Good intermodal connectivity Short headways » Short headways » short wait time One ticket for all modes & all day One ticket for all modes & all day Operations Stop announcements (visual and audible) Real –time information All modes were punctual Contingency planning - help with shuttle service

3. Impressions Customer Service Clean stations & trains Clean stations & trains Thorough signage Thorough signage Vehicles comfortable and warm Vehicles comfortable and warm Negative Stations / stops not climate controlled S-Bahn closed down – shuttles not as convenient (especially Laim-Marienplatz)

5. Potential Improvements Real time information at all stops Real time information at all stops Ticketing and fare box revenue (i.e. smart cards / contact-less) Ticketing and fare box revenue (i.e. smart cards / contact-less) Handicap accessibility Handicap accessibility Station / stop comfort improvements (not much seating and always cold!) Station / stop comfort improvements (not much seating and always cold!) Interactive website – pre-trip planning Interactive website – pre-trip planning Mobile information Mobile information

6. Dankeschoen