1. Telecommunications Services Telephone Coordinators Meeting Ben Linder Room February 17, 2005

2. Telecommunications Services Agenda Introduction – Dave Barta Ernestine Phonetic Directory – Eric Fullar, Devlin Gray Conference Calling Options – Lois Johnson Xmobile Extension to Cellular – Eric, Lois IP Phones Plans and Progress – Eric, Devlin Communications Closet Upgrades – Cal Hilkey Cell Phones – Lori Hansell, Dave Video Conf. Update – Dave Electronic Forms – Bobbi Bothel Billing Issues – Mary Wedmore Directory Overview and Updates – Bobbi

3. Telecommunications Services Ernestine Numbers To have your call forwarded - dial 346- 0000 To have the number read to you - dial 346-0001 To have the email address read to you - dial 346-0003 To have the extension number of the phone you’re calling from read to you- dial 346-0010 To correct the pronunciation of your name – dial 346-0000 and press * Ernestine Help desk - 346-5966 Ernestine Info http://telecom.uoregon.edu/ernestine.htm http://telecom.uoregon.edu/ernestine.htm

4. Telecommunications Services Conference Calling Standard Conference Calls Analog Sets – 3 locations with at least one on campus Digital Sets – 6 locations with at least one on campus Cost – Any long distance calls are $.06/minute/location

5. Telecommunications Services Conference Calling (cont.) Meet-Me Conference Calling Six parties dialing into a designated campus extension Access code required for entry Department can own their own meet-me number or telecom can issue one for temporary use Cost: Department owned lines: –$25 setup fee –$5/month Temporary Users: –$15/use

6. Telecommunications Services Conference Calling (Cont.) AT&T (SBC) 800 Meet-Me Calling Up to 50 parties dialing into an 800 number (International must dial regular Long Distance) Call Telecom Services to get the number and access code. We need the INDEX for billing. Cost: $15 setup plus $.08/minute/location

7. Telecommunications Services IP Phones Plans and Progress

8. Telecommunications Services Communications Closet Upgrades (Cont)

9. Telecommunications Services Cellular Telephones Options: WSCA Contract –Verizon – Through Telecom Services – List less 15% (soon to be 19%) http://www.verizonwireless.com –ATTWS/Cingular – Through Telecom Services – List less 14% http://www.attws.com –Nextel, Sprint –Problems with T-Mobile Number Portability Forms at: http://darkwing.uoregon.edu/~telcom/forms- Form12.htm http://darkwing.uoregon.edu/~telcom/forms- Form12.htm Rental Phones Disposal Blackberry The future – 802.11, multi-mode Contact: Lori Hansell, lhansell@uoregon.edu, 6- 1035lhansell@uoregon.edu

10. Telecommunications Services Electronic Order Forms Order forms are available at: http://telcom.uoregon.edu/Department- Cord.htm Order forms can be done in two ways: –PDF : Fill in online, but must be printed out and faxed or mailed –Word: Can be treated like PDF -OR- Save as a template then email completed word document as an attachment to telecom@uoregon.edu

11. Telecommunications Services Billing Issues

12. Telecommunications Services Billing Issues (Cont.)

13. Telecommunications Services Billing Issues (Cont.)

14. Telecommunications Services Directory Systems Overview Source – Online, printed, and Ernestine dirctory information is pulled from Banner HRIS View lists at http://duckweb.uoregon.edu/telecom/dir_review.html http://duckweb.uoregon.edu/telecom/dir_review.html Telecom can change ADDRESS, EMAIL, PHONE NUMBER. All other changes are through forms to HR. Flexibility on arrangement and information of deparmental listings Make changes all year. Submit via email, fax, or campus mail. Changes to online and Ernestine directories downloaded nightly.