1. Chapter 12 USING TECHNOLOGY TO ENHANCE BUSINESS PROCESSES

2. IT Environment IT strategy IT infrastructure IT function Systems development process

3. Business Strategy and the Value Chain Alternative strategies IT and value-chain management

4. IT and Multi-User Systems Terminal emulation File-server approach Client-server systems

5. E-Business E-business basics Static and dynamic Web pages for e-business applications Client tier Middle tier Bottom tier

6. E-Business E-business and business processes Interacting with customers Interacting with suppliers Internal operations

7. Organizing and Analyzing Data Data warehousing Integrated data Nonvolatile data Summary and detailed data Multi-dimensional data Data mining E-commerce and data mining

8. Integrating Business Processes, Data, and Applications Enterprise resource planning (ERP) systems Magnitude and scope of ERP systems Selection and use of ERP Integration of the supply chain through e-commerce

9. Integrating Business Processes, Data, and Applications XML (Extensible Markup Language) Relational databases and data integrity Customer relationship management systems

10. IT and Business Processes: Risks and Controls Privacy Data collection User control Privacy policies Secure transactions Encryption and authentication Digital signatures, hashing, and message integrity Digital certificates Timestamping

11. IT and Business Processes: A Role for Accountants Assurance services Analyze IT investments Design and implement IT solutions Enhance value of current services

12. IT Architecture — Multi-User Systems (Ch. 13) 1. Centralized systems 2. Centralized systems with distributed data entry 3. Decentralized systems 4. Distributed systems