1. KBTextBooks Kelcey Bouchard Business Plan December 18, 2007 www.kbtextbooks.com

2. General Description Selling and purchasing textbooks  Prices will be cheaper then bookstores  You will know what you are purchasing  Customer benefits

3. Mission Statement/Target Audience To provide the best customer service with quality books at an affordable price College students Typically aged 18- 24 years old Technologically proficient Looking to save money on college books

5. Customer Service Will provide the best customer service possible  Have friendly/knowledgeable employees  24 hour, 7 days a week customer service by phone or email  30 day money back guarantee  Optional KBtextbook card  Promotional Deals  Will receive credit for books that are returned depending on their condition  Website will have frequently asked questions  Track packages online

6. Future/Goals Goals:  To provide excellent customer service  Affordable prices  Have the books available and in stock  Functional and secure network Future  Become a well known and trusted online textbook business  Become one of the most popular online textbook stores  Continue to grow nation wide