1. Library 10 Kari Lämsä Helsinki City Library

2. Library 10 in a nutshell Opened April 1, 2005 Open 78 h/wk Customers 10 000/wk Collection 50 000 Recorded works 40 000 Workstations 40 Floor space 800 m² A Combination of Music and Information Technology

3. Cable Book Library A testing ground for new library services Located in downtown Helsinki Specialized in IT for libraries Pasila Music Station Formerly the music department of the Main Library Located at the Pasila railway station Helsinki Metropolitan’s most extensive music collection

4. The evolving needs of customers Pick-up point for items reserved via the internet Participating in the production of information and cultural works, especially music. Increase use of laptops Space for study, work, and meeting Increase of expertise assistance Changing role for the staff

5. New premises at the Main Post Office Landmark in downtown Helsinki A merging of public and private services At a main junction of public transport Numerous entrances On-site premises are connected Good logistics at standby

6. The Library’s rented premises The rental decision made in January 2004 Rental agreement defined the size of the space Entire floor area 970 m² Previously the sorting station for packages Only the outer walls and ceiling were in place Renovation began in February of 2004

7. Collections IT / AV Customer furnishing Service points Logistics Groups formed by the staff Organizing the planning

8. Collections: amount of shelves Books 72,5m CDs 167.5m Sheet music 90m Periodicals 75 pcs Videos 6m DVDs 1,20m In concert with furniture company

9. Materials: placement based on theme Different formats on the same shelves

10. IT / AV: quantity and space Express workstations 12 Standard workstations 16 Multimedia-workstations 6 Workstation for the disabled customers Staff workstations 20 Automatic Book Return and Self check-out points 3 Audio editing room 12 m² Video editing room 12 m² Recording room 12 m² Group work room 20 m² Stage 25 m²

11. Different workstation types Outlets for electric and broadband connections Supports for laptop usage Loanable equipment Variable sources for listening to music Studio placement and sound insulation Stage placement and functionality Acoustical, speaker, and lighting systems In concert with engineers and IT/AV partners IT / AV: equipment

12. Workstation tables: 34 Database search tables: 6 Chairs: 75 Sofas: 4 Tables: 35 Mobile laptop tables: 12 Customer furniture : quantity

13. Relation to other functions Customer queries and feedback - peacefulness - intimacy - accessibility Furnishing dimensions Ergonomics Lighting Moveable Customer furniture: placement and design

14. Service points: operations 1.Service area - handling of materials - reservations - printouts - fee payments - general guidance 2.Information service - guidance with music and material searches - library cards - guidance side by side 3.IT-guidance - programs and equipment - loanable devices

15. Service points: placements Along the main avenues Visual contact with each other Positioned for side by side guidance Easily approachable for customers Convenient for staff to exit

16. Logistics Automatic sorting machine Material unloading and packaging Reservation shelves Material returns point Check-out point

17. 1 year to complete construction Planning, building, and furniture procurements were handled simultaneously Different architect offices for construction and furnishings Many new technical solutions Future modifications had to be considered Building Library 10

18. Arrangement of furniture Visiting/meeting: pleasant clear peaceful self-service Working/studying peaceful equipped adaptable guidance self-service/service Operations/transaction: quick visible logical guided self-service/service

19. Töölö bay Music campus Forthcoming Music Hall -> Library 10 -> Finlandia Hall -> Sibelius Academy -> Opera -> Music institute->

20. Opening Hours Mon-Thu 10-22 Fri 10-18 Sat-Sun 12-18 Weekdays the lobby opens at 8

21. Visitors Visitors per week app. 11 000 Ages 15-30 60 % Percentage of borrowers that are male 60 % Percentage of customers that check-out materials 50 %

22. Staff Library manager Staff manager IT planner Music librarians 3 IT specialist 3 Library assistants 11 apprenticeship students 2 Non-military service 2 Students as covers and trainees Average age under 35 All together 28 Males 19

23. Staff’s skills No departments, everyone capable of basic duties Everyone need not be an expert at everything Special capabilities exploited for customer service Staff trains one another in small groups 70 % Schooled in library studies work = hobby

24. Public space Customer area 800 m² Reading and working points 40 Computer terminals 35 Laptop ports 28 Practice- recording- and editing studios Group work room Stage Space divided according to themes

25. Collections Music: CDs 40 000 Books 5500 Music notation 9000 Videos and DVDs 500 Vinyl LPs 1000 Music Periodicals 85 Other collections: IT and media Film and cinema Comic books Travel guides General periodicals and newspapers

26. Lobby and service point Opens weekdays at 8 Newspapers Express workstations 12 Automatic Book Return Pick-up of reservations Payment of fees

27. Pop / Rock area Pop and rock –music Pop and rock –books and periodicals DVD –movies and music Film -books and periodicals Comics and graphic novels Listening sites Exhibitions

28. Classical music area Classical music DVDs and videos Classical music books Classical music periodicals Listening sites Exhibitions

29. World area World music Folk music Travel guides World music periodicals Travel magazines Travel DVDs

30. Stage Concerts, performances and similar events Exhibitions Multimedia displays Mobile furnishings Acoustic interior PA-equipment Lighting system In collaboration with musical institutes

31. Multimedia area Operating systems in different languages Scanners Image processing Publishing CD and DVD burner Memory card drive USB and Firewire port Workstation for the disabled customers IT-information service

32. Do it yourself Loanable peripheral devices: DVD, CD-RW, Floppy, and ZIP drives net, USB, etc. connecting wires memory card readers Bluetooth sticks headphones portable CD-players DVD viewers Tables for laptop use

33. Listening to music Hi-fi listening points Playback room LP player Headphones for computers Wireless headphones portable CD-players Live music

34. Group Work room Seats 18 people 3M Digital Wall Display - Projector -Speakers -Interactive display Video conferencing Internet and electrical ports for laptops For associations and organizations Not for commercial use

35. Studios: rehearsing, recording, audio, video Advance booking Booking times: - video editing: maximum 40 hrs in 2, 4 or 6 hour blocks - audio editing: ½ to 4 hrs - recording, rehearsing, music playback: ½ to 2 hrs Studios are interconnected via video link Rooms are soundproof Courses are given once per month Students of that field work as instructors and offer support

36. Electric piano Stereos Microphones Guitar/bass amplifier Electric guitar and bass Acoustic guitars (nylon and steel strings) Capo Chromatic tuner Connections to the editing suites Recording, rehearsing and playback

37. Audio editing Protools LE (recording software) Cubase SX3 (editing software) Numerous other software, instruments, plug-ins Mixer Guitar, Bass and Vocal preamp Keyboard Drum pad DJ record player MD recorder Cassette player DVD ±RW Connections to the recording suite

38. Video editing Disk space / user 50 GB Avid Xpress Studio HD (editing software) Softimage (3D animation) Macromedia Director Protools LE (recording software) Capo DV recorder S-VHS recorder DVD ±RW Connections to the recording suite

39. Library functions with a library card Time reservations Workstations Studios Instruments, microphones, etc. Listening to music Laptops WLAN Do it yourself –devices Expanding the library card as a brand

40. Music library in a changing environment Will physical distribution suffice in the future? Copyrights and distribution of music via the internet: challenges and risks? Digitization projects Traditional duties require: Information service Cataloguing Organizing the collections

41. New way to approach the operation of a music library Cultural information society: Library not just passively supplying produced materials Traditional activities of a music library alongside new opportunities provided by information technology The library provides an interactive environment, where the customer is both user and producer Renewal of culture -> threshold to participate as low as possible

42. Library 10 is the library service point in the city center a palce for consuming, creating and displaying culture a public city facility