1. RESPONDING STYLES
Fatma GÜZELCAN
Başak AKINCI
Naciye SEYREK

2. FATMA GÜZELCAN

3. WHAT IS COMMUNICATION PROCESS?
A process
Information is exchanged
between individuals
Common system of symbols,
signs or behaviors

4. COMMUNICATION PROCESS

5. Receiver; must attent to interpert and response to the
transmitted message
To attain the goal of acceptence
of the message receiver uses;
Attention
Comprehension

6. Feedback; is the sender’s way of effectiveness of his/her message
determining the
effectiveness of his/her message
Feedback includes
nonverbal
verbal

7. Why are certain persons
more succesfull
than others
in personal lives
in professional lives

8. If a communication problem happen,
WHAT WENT WRONG?

9. “Wouldn’t is be extremely useful to have a simple formula of effective communication which can be used in all circumtances” Martin Hahn

10. A FORMULA OF EFFECTIVE COMMUNICATION
EC=SI+IO-DF

11. SELF-INTEREST

12. Helpful strategies to discover others’ interest
INTEREST of OTHERS
Helpful strategies to discover others’ interest
PAIR Approval
P=Placate(listen, empathize, respond with concern)
A=Attend(to the other)
I=Investigate(Circum-tances details of issue)
R=Resolve(decide on action to take)
Five Step
Step1: Listen
Step2: Respond
Step3: Decide on Action
Step4: Take Action
Step5: Follow up

13. BAŞAK
AKINCI

14. DISTURBING FACTORS
Differences in perception
2)Incorrect filtering
3)Language problems
4)Poor listening
5)Differing backgrounds

15. DIFFERENCES in PERCEPTION
our mind absorbs
our experiences in a unique
and personal way

16. Selective Perception

17. DIFFERENCES in PERCEPTION(cont’)
Perceptions are influenced by
Learned
Elements
Physical
Elements
Environmental
Elements

18. DIFFERENCES in PERCEPTION(cont’)
Example:
see physically & interpret culturally
RED in China
RED in U.S.A
stop
Good fortune
anger
excitement
in debt

19. INCORRECT FILTERING Filtering is screening out before
a message is passed on to someone else.
Filters may ‘translate’
our receiver’s ideas and responses
before passing them on to us.

20. INCORRECT FILTERING(cont’)
To overcome
Establish more than one channel
condense message
information to
bare essentials
Eliminate intermediaries as possible

21. LANGUAGE PROBLEMS Sources of language problems
Choosing words according to culture &subculture
Different meanings
of a word
Different interpretation ways of words

23. LANGUAGE PROBLEMS(cont’)
To overcome
Use the most specific and accurate words
Use language that describes rather than evaluates
Select understandable words

24. POOR LISTENING difficult to understand
Occurs when people are forced listen to info
difficult to understand
little direct bearing on their lives.

26. POOR LISTENING(cont’)
To overcome
Paraphrase what they have understood
Listen without
interrupting
Try to view the situation through the eyes of other speakers

27. DIFFERING BACKGROUND To overcome Avoid project your background
onto ohers’
Avoid using stereotypes
and
being prejudiced
Clarify your own and understand background of others

28. GIVING CONSTRUCTIVE FEEDBACK
Direct feedback
toward behavior, not person
Take needs of receiver
into account first.
Make use of “I” Statements

29. GIVING CONSTRUCTIVE FEEDBACK (cont’)
Focus on actions rather than
motives.
Make feedback descriptive
rather than judgmental.
Make feedback specific
rather than general

30. GIVING CONSTRUCTIVE FEEDBACK (cont’)
Share information
rather than give advice.
Be sensitive to
timing and selection.
Check whether receiver
understood your feedback.

31. NACİYE
SEYREK

32.  EFFECTIVE RESPONSES Understanding Clarification EFFECTIVENESS
Self-disclosure
Questioning
Info. Giving
Reassurance
Analytical
Advice Giving
EFFECTIVENESS 

33. 1) UNDERSTANDING Feelings-oriented response
Honest & frank communication
Feelings-oriented response

34. 1) UNDERSTANDING(cont’)
Sensivity&understanding
 Strong negative feelings
“Understanding is empathy
and can repair
a damaged relation ”

35. 2) CLARIFICATION What is the other person saying?
Identify significant feelings
significantly emerging

36. 2) CLARIFICATION(cont’)
Echoing last few words
Summarizing
relevant/paraphrasing point
“Reinforce your desire
to see from
other's point of view.”

37. 3) SELF-DISCLOSURE Give others insight into who you are
Share something about yourself

38. 3) SELF-DISCLOSURE(cont’)
 Anxiety
Similar problems&life concerns

39. Allow others to develop a point
4) QUESTIONING
Allow others to develop a point
Open
Questions
Closed
Questions

40. 5) INFORMATION GIVING Negative Positive Feedback Feedback
involves relating facts in an
objective manner
without judgement or evaluation.
useful in giving
Negative
Feedback
Positive
Feedback

41. Diffuse intense feelings
6) REASSURANCE
Reduce anxiety
Diffuse intense feelings
Express confidence

43. 7) ANALYTICAL NOT reassurance Analyze,explain or interpret
reassurance+ thougts,feelings,values

44. 8) ADVICE GIVING Others are being measured
by your personal value system and
are found somehow lacking.
This is a process of blaming others
for their own problems.

45. WHAT ABOUT NEGATIVE MESSAGES?
RESPONDING TO NEGATIVE MESSAGE
Sense others’
needs
& feelings
Blame
yourself
Blame
himself
Sense your
own needs
& feelings