1. Training OS352 HRM Fisher Oct. 23, 2003

2. 2 Agenda Debrief on mid-semester feedback In-class writing Review training cycle Technology and training

3. 3 Common feedback issues More in-class writing More group exercises – Make them interesting – Not in LDL rooms More exam prep Concerns about participation

4. 4 In-class writing Could this class be effectively taught over the web? Why or why not?

5. 5 Purpose of Training Ultimate goal – increased productivity and organizational effectiveness Range of training outcomes – Affective (attitudes, motivation) – Behavioral (skills, processes) – Cognitive (knowledge, cognitive strategies)

6. 6 Training cycle Assess needs – Organizational, job, and person levels – Also have mandated training (e.g., OSHA) Design and develop training Evaluate effectiveness of training Update training program

7. 7 Training methods Common methods include – Face to face (classroom) – Technology mediated – Self-study (books, web) – On-the-job training – Adventure learning Evaluate appropriateness of methods for the intended learning outcomes – Practice – Fidelity

8. 8 E-learning ASTD 2002 State of the Industry report: 8.8% of all training conducted Web-based training gives learners more control, can save time – Appropriate for different types of jobs Research shows people are not always good at leveraging control – Other drawbacks? Blended learning: using aspects of e-learning and face to face instruction

9. 9 Training Evaluation Can evaluate the training or the trainees – Reactions – Immediate learning – Job performance When assessing learning, may require testing – Need to ensure tests are valid ROI can be difficult to assess, but is important

10. 10 Transfer of Training Maintenance – Maintaining knowledge or skills over time Generalization – Applying knowledge or skills to slightly different situations Transfer is more likely when trainees have – Opportunity to perform – Workplace support – Refresher training

11. 11 Knowledge management Technological – Often the focus – Does not guarantee success Sociological – Cultural norms – KM can be done without IT

12. 12 For next class Topic: Employee Development – How is it different from training? – Why would an organization invest in a development program? Read Chapter 9 Exam 2 on Thursday, Oct. 30 – Will spend some time reviewing. – Each person bring a list of the top three things you think will be important on the exam.