1. UCD Overview Matthias Rauterberg

2. What is UCD? "An approach to designing ease of use into the total user experience with products and systems. It involves two fundamental elements - multidisciplinary teamwork and a set of specialized methods of acquiring user input and converting it into design." Vredenburg, K., Isensee, S., and Righi, C. (2001). User-Centered Design: An Integrated Approach (Software quality institute series). Prentice Hall

3. Transformation

4. Ease of Use

5. Total User Experience

6. UCD Principles

7. UCD Process

9. What UCD Is

10. The UCD Team

11. Integration

12. UCD on UCD

13. Skills

14. Tools

16. Organization

17. www.ibm.com/easy