1. Chapter Seven: Listening Effectively

2. Ch7: Listening Effectively Copyright © 2006 Wadsworth 2 International Listening Association http://www.listen.org/ International Listening Association http://www.listen.org/

3. Ch7: Listening Effectively Copyright © 2006 Wadsworth 3 The Listening Process   Hearing - Passive Physiological Activity   Listening - Active Complex Process

4. Ch7: Listening Effectively Copyright © 2006 Wadsworth 4 Hearing and Listening CNN Today: Human Communication, Vol. III

5. Ch7: Listening Effectively Copyright © 2006 Wadsworth 5 Being Mindful   First Step in Listening   Being Fully Engaged in the Moment   Enhances Communication   Increases Understanding How Others Feel & Think   Others Engage us More Fully

6. Ch7: Listening Effectively Copyright © 2006 Wadsworth 6 Physically Receiving Messages   Happens for Most Through Hearing   Ability to Hear may Vary   Ability may Decline with Age   Hearing Varies by Sex Microsoft Image

7. Ch7: Listening Effectively Copyright © 2006 Wadsworth 7 Selecting and Organizing Material   We Selectively Attend to Messages and Elements around Us   Selection Depends on:   Interests   Cognitive Structures   Expectations Microsoft Image

8. Ch7: Listening Effectively Copyright © 2006 Wadsworth 8 Selecting and Organizing Material   Use Cognitive Schemata   Apply Prototypes   Choose Scripts for Interaction Microsoft Image

9. Ch7: Listening Effectively Copyright © 2006 Wadsworth 9 Interpreting Communication   Make Sense of Overall Situation   Need to Interpret Others on their Own Terms   Respecting Others’ Perspective is a Gift

10. Ch7: Listening Effectively Copyright © 2006 Wadsworth 10 Responding   Communicating Attention and Interest   Give Outward Signs of Interest   Respond Throughout Interaction Microsoft Image

11. Ch7: Listening Effectively Copyright © 2006 Wadsworth 11 Remembering   We Remember Less than 1/2 Immediately After We Hear it   After 8 Hours We Remember 35%   Need to Let Go of Details for Basic Ideas and General Impressions

12. Ch7: Listening Effectively Copyright © 2006 Wadsworth 12 Obstacles to Effective Listening External Obstacles   Message Overload   Message Complexity   Environmental Distractions Microsoft Image

13. Ch7: Listening Effectively Copyright © 2006 Wadsworth 13 Obstacles to Effective Listening

14. Ch7: Listening Effectively Copyright © 2006 Wadsworth 14 Obstacles to Effective Listening Internal Obstacles   Preoccupation   Prejudgments   Lack of Effort   Not Accommodating Diverse Listening Styles Microsoft Image

15. Ch7: Listening Effectively Copyright © 2006 Wadsworth 15 Forms of Nonlistening   Pseudolistening   Monopolizing

16. Ch7: Listening Effectively Copyright © 2006 Wadsworth 16 Forms of Nonlistening   Selective Listening   Defensive Listening   Ambushing   Literal Listening Microsoft Image

17. Ch7: Listening Effectively Copyright © 2006 Wadsworth 17 Adapting Listening to Communication Goals Informational and Critical Listening   Be Mindful   Control Obstacles   Ask Questions   Use Aids to Recall   Organize Information Microsoft Image

18. Ch7: Listening Effectively Copyright © 2006 Wadsworth 18 Adapting Listening to Communication Goals Relational Listening   Be Mindful   Suspend Judgment   Understand Other’s Perspective   Paraphrase   Minimal Encouragers   Express Support

19. Ch7: Listening Effectively Copyright © 2006 Wadsworth 19 Adapting Listening to Communication Goals Other Purposes of Listening   Listening for Pleasure   Listening to Discriminate Microsoft Image

20. Ch7: Listening Effectively Copyright © 2006 Wadsworth 20