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Online Reputation Management by Abe Olandres www.yugatech.com
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Online Reputation Management - a process of searching for and managing the public perception of a brand and its services online. - a field that encompasses public relations and search engine optimization. Managing Online Reputation
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Why is it important for you or your company? - the Internet is a major part of today’s media - more and more people are going online - search engines are more trusted than ever - it influences public perception - it can affect customer services - it can affect customer buying decision (sales!) Managing Online Reputation
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“Coca-cola” Managing Online Reputation
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“Abercrombie & Fitch” Managing Online Reputation
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What to track? - Anything and everything related to your company - All brands, names, and trademarks - All Service & Product names - Key Employees of the Company - News in your Industry - Everything related to your competition Managing Online Reputation
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How to track? - Yahoo News, MoreOver, Google News - Digg, Reddit, NewsVine - Technorati, Google Blog Search - Flickr - YouTube, MetaCafe - Wikipedia - Yahoo! Groups, Google Groups - Message Boards - Google Alerts - Web Ads Managing Online Reputation
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“Nokia picks on the Apple iPhone” Managing Online Reputation via Google AdWords
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Google Trends Managing Online Reputation
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Track with Google Alerts Managing Online Reputation http://blogsearch.google.com
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The Strategies - Pro-active Methods - create a presence, everywhere - be in the news! - initiate a buzz - engage the newsmakers - Reactive Methods - request for review update - correct the language - address the issue - bury brigade (SEO) - call the lawyers! Managing Online Reputation
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“SM HyperMart” - 771 out of 3,890 are blog entries - est. 435 bloggers Managing Online Reputation
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“Will it blend?” BlendTec - $50 materials cost -6.4 million views of the iPhone blending - over 35 million views of 50 series Managing Online Reputation 5X sales of blender!
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Take Note! - It’s a constant challenge. - It’s an investment. - It begins “offline”. - Admit it and address it. - Take visible action. - Wash, rinse and repeat. Managing Online Reputation
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Abe Olandres Professional Blogger & New Media Consultant www.yugatech.com abeolandres@gmail.com +63918.4970174 Managing Online Reputation In the world wide web, you no longer own your brand; but you can still do something about.
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