1. ORGANIZATIONAL BEHAVIOR
T E N T H E D I T I O N

2. What Managers Do Get things done through other people
Make decisions, allocate resources, and direct the activities of others to attain goals
Do their work in an organization
MANAGEMENT FUNCTIONS:
Planning
Organizing
Leading
Controlling

3. Management Functions (cont’d)

4. Management Functions (cont’d)

5. Management Functions (cont’d)

6. Management Functions (cont’d)

7. Management Skills Technical Skills: Human Skills: Conceptual Skills:
The ability to apply specialized knowledge or expertise
Human Skills:
The ability to work with, understand, and motivate other people, both individually and in groups. PEOPLE SKILLS ARE CRITICAL FOR MANAGERS!!!
Conceptual Skills:
The mental ability to analyze and diagnose complex situations

8. “Effective” vs. “Successful” Managers….

9. So….What is Organizational Behavior?

10. Systematic Study We are looking for “overall” relationships….
YOUR experience may not fit with a particular OB theory. THIS IS COMMON! However, we are looking for patterns….
Behavior is “generally” predictable
There are differences between individuals
There are fundamental consistencies in behavior
There are rules (written and unwritten) in almost every setting

11. Contributing Disciplines to OB
Psychology
Sociology
Social Psychology
Anthropology
Political Science

12. There Are Few Absolutes in OB
Contingency Variables x y

13. Challenges and Opportunity for OB
Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service

14. Challenges and Opportunity for OB (cont’d)
Improving People Skills
Empowering People
Coping with “Temporariness”
Stimulation Innovation and Change
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior

15. The Dependent Variablesy x

16. Key Examples of Dependent Variables

17. The Dependent Variables (cont’d)

18. The Dependent Variables (cont’d)

19. The Dependent Variables (cont’d)

20. The Independent Variables
Individual-Level Variables: ability, IQ, personality, etc
Organization System-Level Variables: org culture, HR
Group-Level Variables: Teamwork, leadership, etc

21. SUMMARY
Managers need to develop their interpersonal (people skills) to be effective in their jobs.
OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization.
OB focuses on improving productivity, employee job satisfaction, citizenship behavior and reducing absenteeism and turnover.
OB uses systematic study to improve predictions of behavior.
OB recognizes and helps managers to improve their people skills and to see the value of workforce diversity and practices. It also seeks to improve organizations and help managers cope with the many changes faced in today’s workplace.