1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 1: Planning the Installation of Windows XP

2. Guide to MCDST 70-2712 Objectives Understand your role in the support process Understand the types of installations available Plan an installation

3. Guide to MCDST 70-2713 Objectives (continued) Understand network- and CD-based attended installations Understand volume licensing Understand Windows XP activation

4. Guide to MCDST 70-2714 Your Role in Supporting the End User Supporting end users requires that you wear many hats –The hat of a listener –The hat of an expert –The hat of a co-worker

5. Guide to MCDST 70-2715 Your Role in Troubleshooting Windows XP Restoring desktop settings for end users Backing up System State data Working with storage mechanisms to troubleshoot problems

6. Guide to MCDST 70-2716 Your First Step: Understanding Upgrades and Clean Installations Clean installation performed: –When no operating system currently exists on the computer –When you wish to overwrite an existing operating system

7. Guide to MCDST 70-2717 Your First Step: Understanding Upgrades and Clean Installations (continued) Attended installation –Requires the presence of an operator Unattended installation –Partially or fully automated installation

8. Guide to MCDST 70-2718 Your First Step: Understanding Upgrades and Clean Installations (continued) Upgrade installation –Performed when you wish to retain system configuration and personal data Multiboot systems –Have two or more operating systems installed

9. Guide to MCDST 70-2719 Planning the Installation Careful planning –Essential for the smooth installation of any OS Windows XP Professional –Has specific set of minimum system requirements that a target computer must meet or exceed

10. Guide to MCDST 70-27110 Planning the Installation (continued)

11. Guide to MCDST 70-27111 Hardware Compatibility List Contains all known Windows XP-compatible hardware devices Points to each device’s driver Always a good idea to use HCL as primary reference when evaluating prospective Windows XP system

12. Guide to MCDST 70-27112 Finding the HCL Easiest place to look is on the Windows XP CD- ROM in the Support folder –Exists as a text and a Help file Microsoft’s Quality Labs are constantly updating HCL –Version of HCL on the CD-ROM will quickly become outdated as new drivers and devices are introduced

13. Guide to MCDST 70-27113 Why the HCL Is So Important Microsoft’s technical support policy –Any hardware that is not on the HCL is not supported for Windows XP Windows XP –Automatically investigates your hardware and determines whether the minimum requirements are met

14. Guide to MCDST 70-27114 Network or CD Attended Installations Performing a network installation –Means launching the Setup routine from a network share instead of a local device To install Windows XP Professional over the network –Must have an existing OS with network connectivity and access privileges

15. Guide to MCDST 70-27115 CD-ROM Installation Launched from Setup Boot Floppies Preferred method –If you must install storage drivers manually –When your system will not boot from the CD –When an existing OS is not present –When network access is not available

16. Guide to MCDST 70-27116 Using a Bootable CD Most common installation method for individual installations Faster than the floppy method Can be used regardless of the presence of an OS on the system or network access

17. Guide to MCDST 70-27117 CD-ROM Launch from Existing OS Setup process can be launched: –From an existing OS –From a boot floppy that contains CD-ROM drivers Launching Setup requires execution of WINNT or WINNT32 file from the \i386 directory

18. Guide to MCDST 70-27118 Important Setup Option Differences Text mode setup –Used when you initialize the setup from any method other than launching Setup from a preexisting Windows OS GUI setup method –Employs an initialization SetupWizard to preselect or predefine several setup options

19. Guide to MCDST 70-27119 Important Setup Option Differences (continued)

20. Guide to MCDST 70-27120 Partitioning the Hard Disk Reasons –Some people wish to create a partition for Windows XP itself and another partition for data files –When creating a multiboot system, you need separate partitions for each OS –Many people create a DOS boot partition that’s accessible when booting from a floppy

21. Guide to MCDST 70-27121 Volume Licensing Must have a user license for Windows XP Professional installation to be valid and legal When you purchase a volume license, you obtain: –A special volume license version of the Windows XP Professional installation CD –A list of your special volume license product keys

22. Guide to MCDST 70-27122 Activating Windows XP Product activation –Mechanism by which a product has a finite initial functional lifetime Activation benefits –Ensures that you have purchased a fully licensed and valid product

23. Guide to MCDST 70-27123 Activating Windows XP (continued) Activation drawbacks –If you make a significant change to your hardware, your activation can be invalidated –Activation must be completed even if you do not have Internet access

24. Guide to MCDST 70-27124 Activating Windows XP (continued)

25. Guide to MCDST 70-27125 Activating Windows XP (continued)

26. Guide to MCDST 70-27126 Summary Supporting end users requires that you wear many hats Role in troubleshooting –Restoring desktop settings, backing up System State data, working with storage mechanisms When installing Windows XP Professional, options include: –A clean installation –Upgrading an existing installation

27. Guide to MCDST 70-27127 Summary (continued) Options for attended (manual) installations include a network installation or a CD installation FDISK DOS utility can be used to partition hard drives Windows XP needs to be activated on each computer