1. Greg Baker © 2004 1 Part Two TQM – The Role of the Quality System Chapter # 5 System design and contents According to ISO 9001:2000

2. Greg Baker © 2004 2 What is ISO? The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from more than 140 countries, one from each country. ISO is a non-governmental organisation established in 1947. ISO's work results in international agreements which are published as International Standards. Many overseas companies will not do business with a supplier unless it has ISO 9000 certification.

3. Greg Baker © 2004 3 ISO 9000 ISO 9000 applies to all types of organizations. It doesn't matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world.

4. Greg Baker © 2004 4 ISO 9000 Standards are documented agreements containing technical specifications or other precise criteria to be used as rules, guidelines, or definitions of characteristics, to ensure that materials, products, processes and services are fit for their purpose.

5. Greg Baker © 2004 5 What is ISO? (continued) ISO 9000 – Set of international standards on quality management and quality assurance, critical to international business ISO 14000 – A set of international standards for assessing a company’s environmental performance

6. Greg Baker © 2004 6 ISO 9001:2000

7. Greg Baker © 2004 7 Model of ISO 9000:2000 Customer requirement Continuous Improvement Management Responsibility （ 5 ） Resource management （ 6 ） Measurement, analysis and improvement （ 8 ） Product Realization （ 7 ） product input output Information flow Value increment activity Satisfaction customer

8. Greg Baker © 2004 8 Deming Cycle