1. Welcome!

2. Project Insight Principles Student Focused Enhancing services to students to enrich the learning experience is at the core of the decisions we make. Staff Enriching The means by which we deliver our services will be designed to create opportunities for increasing job satisfaction and career enhancement for SAS staff. Best in Class Building on past successes, we will identify further best practices for service delivery which will guide us in designing and achieving our future state. Supporting the Academic Plan Our work will be consistent with the goals set out in the Academic Plan.

3. We’re Right On Track We are working aggressively to meet our October 29 deadline to get a good picture of the current state We are consolidating information already gathered by SAS units There is new analysis in areas where we need more information

5. The Next Big Steps Reviewing the past research Providing an overview of the current services across SAS Benchmarking and research of best practices at other institutions Interviewing student groups and other SAS audiences e.g. Parent, High School counsellors Analyzing the results of the Student Survey

6. 1 st Annual Student Survey 1898 responses Demographics closely mirror our student population 1384 suggestions for improvement 67% are willing to participate in follow-up 73% rated their overall experience as mostly or very smooth

7. Impressions of the U of C Availability of services on line 88% Sense of security 87% Overall campus environment 87% General friendliness on campus 82% Finding your way around campus 82% Ability to access computers 71% Ability to access knowledgeable staff 71% Transportation to campus 69% Directions as to next activities 66% Parking 19% (% of respondents who rated the service as good or excellent)

8. Satisfaction Levels Availability of services on-line 90% University ID Card 90% Overall integration of services 84% University bus pass 83% Course registration 83% University bookstore 76% Computer access and support services 73% Food services 65% (% of respondents who were satisfied or very satisfied)

9. What’s Improved for Returning Students Food Service 36% Availability of on-line services 34% Computer access and support services 27% Overall integration of services 23% Course registration 14% (% of respondents who said service improved)

10. What Matters to Students Accessibility on-line 99% Knowledge level of staff 99% Hours of service availability 97% Friendliness of staff 96% Flexibility of service 94% Being treated as an individual 92% Integration with other services 84% Availability of extra assistance 81% Minimize repetition of information 74% Access over the phone 55% (% of respondents who rated service important or critical)

11. What Matters This Next Year Affordability of core services 96% Facilities in support of teaching 94% Availability of services on-line 94% Library resources 91% Availability of study and community spaces 87% Student computer lab facilities 84% Parking and transportation 81% Academic advising 79% Support for on-line learning and collaboration 77% Co-operative work programs, and internships 74% (% of respondents who rated service as important or critical)

12. What’s Coming Next? Current and future state analysis for each unit A two day workshop to review our findings and begin to think about future state (October 27, 28) Full results of the Student Survey including comments An outline of best practice research in service areas Launch of the 1 st annual Staff Survey

13. Please Complete the Survey Today! The annual on-line staff survey is in your mailbox All feedback is confidential Your comments are critical Enter to win a gift certificate