1. User Engineering | Sept 2004 | Dave Roberts © 2004 IBM Corporation Coping With Complexity Creating a solution with User Engineering

2. UE | Dave Roberts| September 2004 © 2004 IBM Corporation Abstract Concrete Problem Solution Development Process From Problem to Solution Model

3. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation Artefacts for Communication Problem Solution Persona Lo-fi prototype Wire-frame Scenario Hi-fi prototype

4. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation Understanding Users and Stakeholders Current Tasks Abstraction Goal Model Use Case Model ABSTRACTION and VALIDATION DESIGN and VALIDATION

5. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation Design Use Case Model User Objects New Tasks Views States Task Detail VALIDATION

6. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation RAF Surveillance Operator Position

7. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation Roles

8. User Engineering UE | Dave Roberts| September 2004 © 2004 IBM Corporation Object and View Model