1. Learning@Xerox Evaluation & Assessment Practice ROE – Return on Expectations Joann Halle - VP, XNA Learning & Development John Leutner – Head, Global Learning Services Xerox – All Rights Reserved

2. Situational Overview ROI vs. ROE Story Can they apply it? How does it impact the business? Automation Environmental enablers / barriers Discovery Result vs. Expectation Validation / Mitigation Outcome

3. Xerox – All Rights Reserved Good Global Effectiveness Evaluation Results Process / Tool Better Several Global Processes / Tools to Measure “Can They Apply It”? Learning Assessments Effectiveness Evaluation Results Learning Progress Report Great Engineered a Global CDI: Competency Development Impact process / tool Can They Apply It? How Does It Impact The Business? Return on Expectations Standard Global Practice Systemic Tools & Utilities Scalable, Automated Tools & Processes

4. Xerox – All Rights Reserved Decision Criticality determined; agreement reached Design Explicit expectations / objectives defined Evaluation Data Baseline (Learning Solution) created Creation CDI assessment and timeline planned Collection Performance and business results gathered Diagnosis Results analyzed Executive Summary Executive review and conversation enabled Enablement

5. Xerox – All Rights Reserved Evaluations & Assessments Framework Alignment with Vision, Values & Business Direction Measure Impact of Key Strategic L&D Initiatives Return on Expectations Its about the conversation; not just the report.

6. Xerox – All Rights Reserved GlobalNorth America

7. Xerox – All Rights Reserved Expanse US Learning & Development Human Resources Global Document Outsourcing Global Business & Services Group Global Customer Operations – Xerox North America Operating Companies

8. Xerox – All Rights Reserved Benefits 360 o Process..enabling workforce readiness through a discipline practice