1. MISCONCEPTIONS ABOUT LISTENING (Grice/Skinner)
1. Listening=Hearing
hearing-sound waves
listening-produces meaning
2. Listening is a natural process
3. Listening does not require effort
4. Listeners receive the same message

2. STAGES OF LISTENING (Grice/Skinner)
1. Hearing
2. Selecting
3. Interpret
4. Understanding
5. Evaluating
6. Resolve

3. TYPES OF LISTENING Appreciative Empathic Comprehensive Critical
enjoyment
Empathic
Emotional support
Comprehensive
To understand
Critical
Evaluate
Acceptance/rejection

4. POOR LISTENING Not concentrating Listening too hard
Jumping to conclusions
Focusing on delivery and personal appearance

5. LISTENING PROBLEMS (rothwell)
Shift response
focus on you
focus on the other person
Competitive interrupting
one talks-other is quiet
Glazing over
no interest in the speaker/topic

6. LISTENING PROBLEMS (cont.)
Pseudolistening
“okay” “Uh-huh”
Ambushing
look for weaknesses
Content-only
content only;not emotional element to communication

7. LISTENING OBSTACLES [Skinner/Grice]
Physical distractions
Physiological distractions
Psychological distractions
Factual distractions
Semantic distractions

8. BECOMING A BETTER LISTENER
Take listening seriously
Resist distractions
Concentrate
Do not prejudge
Focus
evidence
speech technique