2. Accommodation Industry (Industri Akomodasi) Week 3
Matakuliah : V Pengantar Industri Hospitality dan Pariwisata
Tahun : 2008
Accommodation Industry (Industri Akomodasi) Week 3

3. Subject Definition of accommodation/ lodging property
(Batasan industri akomodasi/ industri perhotelan)
Accommodation structure (Struktur akomodasi)
Types of accommodation (Jenis-jenis usaha
akomodasi/ hotel)
Room type, layout and design (Rancangan dan
tata letak fasilitas akomodasi/ hotel)
Types of guest rooms (Jenis-jenis kamar tamu)
Meal plan
Major functional department in a hotel (Departemen utama di
hotel)
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4. Accommodation Industry Week 3
Objectives:
On completion of this lesson, the students will be
able to define the term lodging property and identify
several types of properties covered by the definition, to
explain the types of room, the room layout and design, types
of meal plan and
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5. Lodging Establishment Defined Week 3
An establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes
Many of these establishments also provide food, beverages, cleaning services and a range of other services normally associated with travel and commonly sought by travelers
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6. Lodging Establishment Defined Week 3
An establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes
Many of these establishments also provide food, beverages, cleaning services and a range of other services normally associated with travel and commonly sought by travelers
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7. Lodging Establishment Defined Week 3
Lodging/ accommodation industry is made of hotels, motels, inns, resorts, college dormitories, hostels, boarding houses, condominium rentals and other related establishment
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8. Emirates Towers Week 3
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9. Burj Al-Arab Hotel, Dubai Week 3
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10. Trump Hotels, Dubai Week 3
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11. Classification of Lodging Establishments
Others
By Price
By Functions
By Market Segment
By Location
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12. Classification By Price
Luxury Hotels
Limited Service
Hotels
Full Service Hotels
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13. Limited Service Hotels Week 3
Usually offering guest rooms only with no or limited F&B facilities, no meeting/ function space, limited entertainment and recreation facilities.
Also called “budget” or “economy” hotels
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14. Full Service Hotels Week 3
Offering a wide range of facilities and amenities; having more public space and meeting/ function space with at least one F&B facility.
Catering primarily to business travelers (42%), leisure travelers (27%), convention-goers (25%)
Average size: 285 rooms
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15. Luxury Hotels Week 3
Featuring upscale décor and furnishings. Offering a full array of services and amenities.
Typically having a concierge service and several F&B operations (including gourmet or fine-dining restaurant), banquet facilities and 24-hour room service.
Also usually available: a wide range of recreational facilities and access to nearby facilities.
Average size: 150 – 400 rooms
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16. Classification By Function
Convention
Hotels
Commercial
Hotels
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17. Convention Hotels Week 3
Large (500 – 800 guest rooms)
Offering extensive meeting and function space, usually including large ballrooms and event exhibition areas
Extensive F&B operations, with several restaurants, lounges and banquet facilities.
Often near convention centers.
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18. Commercial Hotels Week 3
Smaller than convention hotels (150 – 500 guest rooms)
Less public space, small meeting and function space, fever F&B outlets and limited recreational facilities.
Many are located in downtown areas, near large offices and retail stores (business areas).
Close to city’s entertainment centers.
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19. Classification by Location
Airport Hotels
Downtown
Hotels
Suburban Hotels
Highway Hotels
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20. Classification by Location Week 3
Types of hotels under the location category include:
Downtown hotels
Convention hotels and commercial hotels belong to this category)
Suburban hotels
Situated on the outskirts of a city
Smaller than downtown hotels (200 – 350 rooms)
Involving low-to mid-rise structures
Most likely having meeting and banquet facilities
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21. Classification by Location Week 3
Highway hotels
Situated on the outskirts of a city
Originally single-stories, providing sleeping accommodations to overnight travelers
Smaller than suburban hotels (100 to 250 rooms)
Low-rised properties
Offering free parking/ private garage attached to each room and housekeeping service
Inexpensive
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22. Classification by Location Week 3
Airport hotels
Situated in/ near the airport area
Accommodating air travelers
Mostly full-service and upscale properties
Large (250 to 600 rooms)
Offering courtesy van to transfer guests to and from the airport
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23. Classification by Market Segment
(According to the type of customers they mainly serve)
Vacation Ownership
Executive
Conference Centers
Resorts
Health Spas
Casino Hotels and
Resorts
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24. Executive Conference Centers Week 3
Specializing in catering the local executives who need well-designed, meeting and learning facilities
Typically situated in secluded or suburban settings
Having less than 300 rooms and providing a variety of small meeting rooms and classrooms
Featuring full audio-visual and technological support
Daily room rates include meals and recreational facilities
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25. Resorts Week 3 Typically located in picturesque settings
Having 200 to 500 rooms
Providing a comprehensive array of recreational amenities and a variety of F&B outlets
Many being located in remote locations, requiring visitors to travel several hundred km by air or by land to reach such a resort
Resort can be classified on the basis of:
Their locations (sea resort, mountain resort, etc)
The time of the year when it is open/ most highly occupied
The activity focused on by the visitors (to enjoy the landscape, sports, culture, or else)
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26. Casino Hotels and Resorts Week 3
Hotels allocating major amounts of space where people play gambling games for money
Providing lavish entertainments
Gambling operations as major revenue center
Commonly offering free lodging, food and drinks to guests who routinely wager a great amount of money (high rollers)
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27. Health Spas Week 3
Health spa is a general term given to lodging establishments that focus on providing health-related services
Some specializing in weight-reduction, stress reduction or cosmetic therapy, others in drug or alcohol rehabilitation, among many other treatments
Having professional staffs that often include dietitians, therapies, masseurs, exercise physiologists and in some cases physicians.
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28. Health Spas Week 3 Some spas cetegories:
With natural mineral hotspring
Beauty spas
Fitness spas
Behavior modification spas
Health therapy spas
Holistic spas
Resort spas
With the increased population of aged people, more health oriented services are growing.
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29. Vacation Ownership Week 3
Also called timeshares and vacation intervals, involving a type of shared ownership of a residential dwelling: several people own a holiday/ vacation home together and each uses it at a different time of the year.
Marriott, Ritz Carlton, Four Seasons, Hyatt, Accor and many other major lodging companies are holders of the vacation ownership market.
Each unit of a vacation ownership resort (=each residential dwelling/ vacation home) is called a condominium.
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30. Other Classifications (By distinctiveness of style or
Boutique Hotels
All Suite Hotels
Extended-Stay
Hotels
Bread & Breakfast
Inns
Historic
Conversions
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31. All Suite Hotels Week 3
Each room is larger than an ordinary guest room, consisting of a bedroom plus a living room (parlor) and a bathroom; sometimes offering a limited kitchen facilities.
Many all suite hotels do not have traditional restaurants, bars and meeting facilities (limited public space and services).
Some all-suite hotels offer free breakfast buffet or food-vending machines.
Size 50 to more than 100 rooms.
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32. Extended Stay Hotels Week 3
Providing many of the same features and amenities as the all-suite properties, such as a stove and or microwave in the room, refrigerators, kitchenware, grocery shopping services, business services and limited housekeeping service.
Catering to those who intend to stay longer than typical (transcient) guests.
Providing a home-like environment, with accommodation resembling those in a fine garden apartment complex – equipped with a kitchen, a living room, a bedroom, a bath and recreational facilities.
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33. Historic Conversions Week 3
The Raffles, Singapore
Having historic significance
Having been renovated to their original splendour
Having a great appeal for those wishing to experience the grandeur and elegance of early days with the comforts of modern day features.
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34. Bed and Breakfast Inns (B&B) Week 3
Typically having 5 to 10 rooms
Breakfast being included in the room rate
Mostly situated in suburbs/ villages
Most owners live on the premises
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35. Boutique Hotels Week 3
Noticeably different in look and feel from traditional lodging properties: impressive, unique, unconventional
Interior design styles range from postmodern to homey
Preferred by visitors who desire to be perceived as trendy, affluent and artistic
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36. Major Functional Departments in a Hotel Topic 2
General Manager
Hotel Manager/ Executive Assistance Manager/ Resident Manager
Support Departments (Back-of the house areas)
Accounting
Human Resources
Marketing
Engineering
Purchasing
Security
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37. Major Functional Departments in a Hotel Topic 2
Operational Departments (Front-of the house areas)
Rooms Division
Front Office department
Housekeeping department
Laundry department
Food and Beverage
Food production department
Restaurant and bar department
Banquet/ function department
Room service department
Minor/ Miscellanous
Telecommunication
Gift shop
Sports and recreation
Garage, etc
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38. Product Line Week 3
A product line is a group of products with similar characteristics or are closely related to each other that a lodging operator offers based on the concept developed for the establishment.
For example, products (facilities, services, atmosphere) to be designed for a 2-star motel will be distinctly different from those designed for a 4-star airport hotel.
Each lodging establishment offers its own distinct product line.
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39. Product Line Week 3
The hospitality basic product line offered by lodging operations has 3 elements:
Accommodations
Any types of guest rooms
Services
Housekeeping is the basic service of a lodging operation, Other services include security, parking, laundry, bell services, information service and F&B services. Additional service may include entertainment and recreational facilities.
Ambiance (atmosphere)
Any features that give a lodging operation its distinctive character; theme, furnishings, wall coverings, fixtures, fabrics, decorations, lighting, works of art, etc that form customers’ impressions of the establishment. The sum of the coordinated feature elements constitutes the property’s ambiance.
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40. Facility Layout and Design: Front Office Week 3
FO layout and design is determined by the size of the establishment.
In a smaller property, FO area is smaller, simpler and more compact, because there is no need to have more than clerk on duty for each shift. By contrast, a larger property has a larger FO because it needs more people on duty at any time to serve a larger number of guests.
FO facilities vary greatly from one property to another, depending particularly on size/ volume of work.
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41. Facility Layout and Design: Front Office Week 3
FO activities can be separated into 4 basic categories of work:
Reservations
A process for handling accommodations for future guests
Check-in
The process by which the visitor becomes a “guest” of the establishment
Information
Providing the guest with advices and directions relating to dining, entertainment, local transportation, shopping and other facilities/ services.
Check-out
The process by which the guest terminates his/her status as a guest
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42. Lobby Layout and Design Week 3
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43. Lobby Layout and Design Week 3
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44. Room Layout and Design Week 3
The layout and design of guest accommodations are determined by the type of the establishment.
For example, in a budget/ economy motel, guest rooms are smaller, simpler and more compact than those in a traditional luxury resort.
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45. Room Layout and Design Week 3
Dimensions of Beds in Lodging Establishments
Bed Type
Width
Length
Rollaway/ Cot
30” = 76 cm
Most bed are 75” (190 cm) long, some are 78” (198 cm) or 80” (203 cm)
Studio
33” = 84 cm
Single
36” = 91 cm
Twin
39” = 99 cm
Double
54” = 137 cm
Queen
60” = 152 cm
King
78” = 198 cm
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46. Room Layout and Design Week 3
Typical Size Ranges of Lodging Accommodations
Type of Lodging Accommodation
Common Average Size of Guest Rooms
Sq Feet
Sq Meter
Budget motel room
238 22
Commercial hotel/ motel room
288 27
Luxury hotel room
400 37
Hotel junior suite
438 41
Hotel standard suite
500 46
Suite in an all-suite property
575 53
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47. Examples of Typical Principal Furnishings of Hotel/Motel Room Week 3
Budget Hotel/ Motel
Luxury Hotel
Two twin beds/ a double bed
A king-size bed
A private bath
Two lounge chairs
Two night stands
A dresser with mirror
A desk/ dresser with mirror
A color television
A lounge area consisting of cornel table, loveseat, lounge chair and coffee table
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48. Examples of Guest Room Layout & Design
(Burj AL-Arab Hotel)
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49. Bina Nusantara

50. A Guest Room of Ritz Carlton Dubai
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51. A Room Under the Sea
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52. Meals Service in Lodging Establishments
EUROPEAN PLAN
(EP)
AMERICAN PLAN
(AP)
MODIFIED
AMERICAN
PLAN (MAP)
CONTINENTAL
PLAN (CP)
BREAKFAST/
BERMUDA PLAN
(BP)
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53. Rates include 3 meals daily; breakfast, lunch and dinner
AMERICAN PLAN:
Rates include 3 meals daily;
breakfast, lunch and dinner
MODIFIED AMERICAN
PLAN (MAP)
Rates include breakfast and
dinner. Lunch is available
but for extra charge
BREAKFAST/
BERMUDA PLAN (BP)
Rates include a full
breakfast
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54. CONTINENTAL PLAN (CP) EUROPEAN PLAN (EP)
Include a light breakfast/
continental breakfast with the
room rate
EUROPEAN PLAN (EP)
Rates include no meals
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55. Standard Deluxe Superior Junior Suite Suite Presidential
ROOM TYPE Topic 2
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56. Housekeeping Layout and Design Week 3
The layout and design of a housekeeping area in a lodging establishment is determined by the type of the establishment.
For example, housekeeping areas in an economy hotel are normally smaller, simpler and more compact than in a traditional luxury hotel which require a large number of employees.
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57. Housekeeping Layout and Design Week 3
Housekeeping area facilities
Budget hotel
Storage space for laundred bed and bath linens and soiled linens
Storage space for cleaning supplies
Storage space for mobile carts
Luxury hotel
Office for executive housekeeper
Large space for bed linens and bath linens
Storage space for cleaning supplier
A separate space for soiled linens
Storage space for guest room supplies and guest appliances (steam irons, ironing boards, conversion devices for electrical appliances, etc that are commonly requested by guests)
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58. THANK YOU AND
HAVE A GOOD DAY
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