1. * * Bonus Chapter B Using Technology to Manage Information Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

2. * * The Move Toward Business Intelligence Business Intelligence (BI) -- Any variety of software applications that analyze an organization’s raw data and take useful insights from it. BI helped businesspeople focus on what’s important in the organization such as deciding how to react to problems and opportunies. TECHNOLOGY in the EARLY 2000s LG1 B-2

3. * * Managing Information 1. Quality 2. Completeness 3. Timeliness 4. Relevance FOUR CHARACTERISTICS that MAKE INFORMATION USEFUL LG2 B-3

4. * * The Road to Knowledge: The Internet Intranet -- A companywide network closed to public access that uses Internet-type technology. Extranet -- A semiprivate network that lets more than one company access the same information or allows people on different servers to collaborate. Virtual Private Network (VPN) -- A private data network that creates secure connections, or tunnels, over regular Internet lines. BEYOND the INTERNET LG3 B-4

5. * * Broadband Technology Broadband Technology -- Provides a continuous connection to the Internet that allows users to send and receive mammoth video, voice, and data files faster. INCREASING INTERNET POWER LG3 Internet 2 -- Runs more that 22,000 times faster than today’s public infrastructure and supports teleimmersion. B-5

6. * * Cutting the Cord: Wireless Information Appliances We are moving to post-PC applications designed to connect users to the Internet. Devices include: MOVING from a COMPUTER- DOMINANT ENVIRONMENT LG4  PDA’s: BlackBerry, Palm Pre  Smartphones: iPhone  Notebooks and in-dash computers in cars B-6

7. * * Virtualization and Cloud Computing Virtualization -- A process that allows networked computers to run multiple operating systems and programs through a central computer at the same time. VIRTUALIZATION and CLOUD COMPUTING LG4 Cloud Computing -- A form of virtualization which stores a company’s data and applications at off-site data centers accessed over the Internet (the cloud). B-7

8. * * Software Shareware -- Is copyrighted, but is distributed free of charge with a request that users send a specific fee to the developer if they decide to use it. Public Domain Software (Freeware) -- Software that is free for the taking. SharewareJunkies lists popular programs.SharewareJunkies SOFTWARE: TELLING the COMPUTER WHAT to DO LG5 B-8