1. Technology @ Johnson & Wales Kate E. Smith, PMP Senior IT Project Manager

2. Agenda J&W Email Account Information Residential Network Network Admission Control (NAC) Computer Labs Telecommunications Cable TV Computer Specifications Responsible Computing

3. Email Account Information Why is email needed? Primary form of communication @ J&W Provides secure access to email, public folders, shared network disk space, various applications on University servers Provides access to the computer labs Email Address & Password Generated automatically  format is username@students.jwu.edu Username and default password information: uconnect  Personal Information  View Email Addresses

4. Email Account Information Microsoft Outlook Web Access (OWA) Web-based email program Access your mail through your web browser – from anywhere on the Internet email.jwu.edu

5. Email Password Reset Manager Allows you to securely reset your own forgotten password Otherwise, you must visit a computer lab Available 24 x 7 – no waiting! Requires you to set up a Q&A Profile Create as soon as you log in for first time!

6. Email Password Information Email Password Requirements Must contain at least six letters or numbers Cannot be the same as your username Email Password Expiration Passwords expire every 90 days You must change your password before it expires to keep your account active Ample warning will be given for passwords that are about to expire Password changes are required to protect your account

7. Spam Management – MX Spam Guard To protect from nuisance emails and viruses they may carry Intelligently filters all inbound email Quarantined mail is kept for 14 days, then deleted Spam Summary Report Appears in your Inbox if someone sends you messages that are possible "junk" or "spam"

8. J&W ResNet Each res hall room has network access Must have an Ethernet ready port and a network cable Due to an increase in devices that some students bring (e.g. gaming consoles), there may be fewer jacks than needed You can purchase an Ethernet hub to solve this problem For specific settings, visit helpdesk.jwu.edu  students  on-campus network  res net

9. J&W ResNet To learn how to connect gaming systems, visit “student news” on the Help Desk web site main page Personal wireless access points, routers and DHCP servers are not allowed due to security risks Peer-to-peer file sharing is restricted An attempt is made to prioritize academic traffic over entertainment traffic

10. Network Admission Control A network authentication and validation security system Prevents infected computers from accessing the network and infecting other computers Ensures a safe, secure and reliable network Prevents outbreaks of viruses/worms by scanning your computer for patches and anti-virus requirements

11. Network Admission Control To access the University network, you are required to install the NAC Agent Your computer must meet these requirements to gain full access to the network: critical Windows updates are installed the automatic updates feature is enabled antivirus software is installed virus definitions are updated

12. Network Admission Control If your computer does not meet the requirements, you will have temporary access to various sites to fulfill requirements J&W provides McAfee anti-virus software at no cost to all students Your system will be forced through this check on a weekly basis Keep your computer up to date!!

13. J&W Wireless Access Connect to the "WIFIJWU" network Open a browser and log into NAC for access Same requirements for NAC will apply Reminder: personal access points are not allowed in rooms Academic Center – All hallways CBCSI – 1 st floor lounge and 2 nd floor meeting space East Hall – 1 st floor lounge Edmund Place – Dining room and all lounges Harborside Recreation Center – 2 nd floor meeting room Hospitality Center – Dining room and 3 rd floor lounge Imperial Hall – Basement lounge John Hazen White – University Club, 2 nd, 3 rd and 4 th floor hallways McNulty Hall – 2 nd thru 7 th floor lounges Paramount Building - Library and 1 st floor mall Renaissance – 2 nd, 7 th and 9 th floor lounges Snowden Hall - All dining areas, lobby and all lounges South Hall - All 1 st and 2 nd floor lounges Washington Apartments West Hall – 1 st floor lounge Xavier Academic - All hallways and basement lounge Xavier Mercy Hall Yena Center - Library (both floors)

14. Computer Labs Three primary lab areas Harborside, Xavier and Academic Computer access is available in both libraries General-purpose labs and labs equipped with specialized software applications for certain curricula Students need an active J&W email account to access the computers Black-and-white printing is available Duplex printing is required Students are allowed to reserve designated computer labs to practice presentations Visit helpdesk.jwu.edu  students  computer labs  providence for hours

15. Student Storage 50MB of server storage space available from computer lab or library machines Data stored should be considered convenient "working copies" (nothing archival or static in nature should be there) Can't store illegal or illegally obtained/copyrighted material there

16. Telecommunications All res hall rooms are equipped with one telephone line on the University's telephone system An analog telephone is needed to use the system Students may bring their own answering machine J&W is the customer of record for all telephone numbers in the residence halls Students must make any network service provider aware of this before signing up for credit cards, 800 service or pay-per-call services Collect calls should not be accepted J&W does not provide access to long distance service Students may want to purchase prepaid calling cards or utilize cell phones

17. Cable TV J&W provides one cable jack for cable TV service in each room in all residence halls Students are responsible for providing a TV and TV cable For channel lineup, visit helpdesk.jwu.edu  students  on- campus network  cable tv

18. Computer Specifications CPU/processorPentium 4, 1.8GHz or faster Memory (RAM)1 GB RAM or more Hard DriveMinimum: 40 GB DrivesCD-RW or DVD-RW Operating SystemMicrosoft Vista or Windows XP Professional SoftwareMicrosoft Office, Anti-Virus Warranty3 or 4 year option Security Computer lock and/or have computer engraved with name or other identifying information If you are going to purchase a new computer, here are some things to look for:

19. Responsible Computing Review and adhere to the Computer Use Policy helpdesk.jwu.edu  students  computer use policy Protect all passwords & never share with others! Use “strong” passwords Keep it secret just like you would an ATM number University employees, including the Help Desk, will never ask you for your password, nor should you offer it Visit microsoft.com/protect Do not participate in illegal file sharing Copyright violations Do not leave valuable equipment unattended Purchase locks!

20. University IT Help Desk Hours Monday-Thursday: 8a-7:30p Friday: 8a-3p (summer hours) Web site: helpdesk.jwu.edu Phone: 401-JWU-HELP (598-4357) or 866-598-4357 Email: helpdesk@jwu.eduhelpdesk@jwu.edu