1. The Microsoft vision for Unified communications James O’Neill IT pro evangelist, Microsoft UK http://blogs.technet.com/jamesone

2. NewWorld of Work Increasing importance of Cross-Company Teaming

3. Challenges of Working together Disconnected Communications Communications chaos Phone tag, voice mail jail, E-mail overload Too many devices, too little time

4. Voice communications through PBX E-mail communications through PCs Voice communications through IP-PBXs E-mail, IM, web communications through PCs Infrastructure Challenges Parallel Investments

5. External phone Phone company’s Central Office Traditional PBX Internal phones Voice Mail Exchange Servers Active Directory Internal phones LCS 2005 - IM Exchange 2003 Email/Calendar/Contacts LCS Servers Communicator IM ActiveSync/Outlook/OWA Traditional Network Components circa 1980  today

6. Unified Messaging Communications are either synchronous Voice conversations, Video Conferencing, IM Or Asynchronous Faxes, e-mail, voice mail UM – about bring all the Asynch to one place. Major investment in Exchange 2007 Voice mail and fax into [Outlook] inbox Listen to e-mail when you call in for messages

7. Unified Communications We communicate with people, not addresses We have a huge choice of media The best medium varies: Would you phone someone you knew to be out ? Would a chat save a long e-mail exchange Ever ask “is this a good time for a call” Choice of medium driven by presence

8. How would you connect if The person you wanted was... On Holiday for the next week In a meeting for the next 30 mins Around, but not at their PC At their PC but with a “do not disturb” sign Available... Wouldn’t it be good to know ?

9. The first goal of UC. Wherever I see a name, I see also see presence.

10. Demo Presence in Microsoft apps.

11. “Real-Time” in Microsoft Office Enabling Contextual Collaboration

12. When you have presence... If you can see presence you can choose your mode of communication. 1:1 or multi-party Voice, Video, data-conference, IM, Mail.... Let the computer place the call To speak to one of my contacts, why must I key in their address on the voice Network ?

13. If the computer controls the call... Click to call... Every phone number can (should) be a tel: URI Richer call management What is today’s protocol for call transfer Can you set up a conference call easily ? Information about inbound call Caller ID on “Toast” Why shouldn’t voice calls have a subject

14. Demo Voice integration

15. Voice calls is one of many “modalities” Easy to move between them IM... “ Are you free for a call ” [Click] Voice... “Hey James.... If you could see”. [Click] Data conference... “We need Dave...” [Click] Develop new conferencing experiences...

16. Microsoft Unified Communications Innovative Meeting Experience Immersive virtual meetings Active speaker and panorama views Views synchronized with data Revolutionary experience Record and playback meetings Suitable for every meeting room

17. Network Components – Introducing Exchange 2007 UM External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory Internal phones LCS 2005 - IM LCS Servers Office Communicator (OC) UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access ActiveSync/Outlook/OWA

18. The second rule of UC Remember Where I see a name I see presence I want to communicate with people so... Where I see presence, I should be able to start a conversation (in the right medium)

19. Developer action Make any phone number you display a tel: uri Presence enable applications Web applications have easy code sample code SDK for forms applications Think about demand for customer contact in more media than phone / e-mail

20. Microsoft Unified Communications Innovative Phone Experience “Tanjay” Extending Communicator experience Today: PCs, web, mobile devices Tomorrow: Dedicated communications devices Software for innovative IP phones Implementation design with embedded software Partners will deliver production devices

21. Network Components – Introducing OCS 2007 External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access OCS 2007 Basic GW OCS 2007 Advanced GW OCS 2007 Mediation Server Tanjay Phones ActiveSync/Outlook/OWA

22. Full UC Deployment External phone Phone company’s Central Office Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access Advanced GW Tanjay Phones OCS/UM VoIP Gateway ActiveSync/Outlook/OWA

23. Authenticated UC Users Get Simple Voicemail Access

24. Subjects for Voicemail and Missed-call Messages

25. Priority for Voicemail and Missed-call Messages

26. Questions ?