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May 12 th. 1. ________is the process of identifying potential customers that have the ability and willingness to purchase your product. a. Prospecting.

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Presentation on theme: "May 12 th. 1. ________is the process of identifying potential customers that have the ability and willingness to purchase your product. a. Prospecting."— Presentation transcript:

1 May 12 th

2 1. ________is the process of identifying potential customers that have the ability and willingness to purchase your product. a. Prospecting b. Approach c. Sales Presentation d. Closing the sale e. Suggestion Selling

3 2. Strategic Place of merchandize can be a way to do this a. Prospecting b. Approach c. Sales Presentation d. Closing the sale e. Suggestion Selling

4 3. Repeating what the customer said in your own words to show her ‘you understand her needs’ is which step for Estee Lauder? a. Build a rapport b. Link & Bridge c. Lay a foundation d. Lead by the nose e. Don’t give up

5 4. The key to store layout is creating an environment where your target customer is comfortable a. TRUE b. FALSE

6 5. Who among the following is not one of this year’s winners of the amazing race? a. Matthew Elton b. Victor Jih c. Tammy Jih d. Choose “a”

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