1. Team Work and Decision Support Robert Chi

2. What is team work Communication Collaboration Example

3. Communication Many choices, multiple channels –Push Technologies Email –May never be read Instant message Phone and Voice mail –Long messages –Pull Web pages and Blogs –Other Technologies Scheduling and Project management Conferences and meetings: Tele-Immersion Mobile systems

5. Collaboration Share documents and Changes Version control Information rights management Project Management or Workflow –www.quickbase.comwww.quickbase.com GDSS –www.vanguardsw.com

6. Decision Support Management hierarchy Strategic Tactical Operational

7. Tools to make good decisions Models –Understand the process –Optimization Linear programming –Prediction Neural networks –http://www.sigma-research.com/bookshelf/rtthinks.htm Recreational analysis –Simulation What if analysis

8. Data Warehouse Online analytical Processing DSS Expert systems