1. By Wing S. Chow Hong Kong Baptist University Hong Kong
Perceived importance of success factors of firms practicing e-logistics in supply chain By
Wing S. Chow
Hong Kong Baptist University
Hong Kong

2. Outlines 1. Introduction 2. Objective of the study
3. Design of the study
4. Result Findings
5. Further Discussion
and Conclusion

3. 1. Introduction Supply chain :
traditionally, emphasizes on the connection, transaction, and delivery of services
nowadays, the focus shifts to meet market demands rapidly, correctly, and profitably
How to achieve this new goal?

4. e-logistics is a system which enhances such an objective
Through the help of
1. Technology, and
2. Quality-driven capabilities
e-logistics is a system which enhances such an objective

5. e-fulfillment is an e-ERP system, or Extranet
also refers as an web-based B-B e-logistic system

6. 2. Objective of the study
To determine the success factors of web-based e-logistics

7. 3. Design of study
a. Data collection procedure
b. Data analysis

8. b. Data analysis Four main tests were adopted: i) construct validity
ii) reliability test
iii) exploratory factor analysis
iv) SERVQUAL measure
(refer to the paper for these clear definitions)

10. a. Data collection procedure
3 main steps:
1. Conduct a literature survey to collect decision variables
2. Construct a questionnaire
3. Samples selection

11. Steps:
1. Conduct a literature survey to collect decision variables that relating to e-fulfillment
here, the examination of a B-B system, such as Intranet is highly depended upon
A total of decision variables is identified

12. Steps: 2. Construct a questionnaire based on part (1)
two measurements are collected for each decision variable
a) their expected performance in a scale of 5
b) their actual performance in a scale of 5
Fill out by their trading partners
a value 5 represents
most important/ highly
agree; where as 1 applies
to the vice versa case
Fill out by e-logistics/MIS manager

13. 3. Samples were selected from the web of http:www.tdctrade.com
Steps:
3. Samples were selected from the web of
380 samples were randomly selected
105 returned with two missing data
103 replies used for data analysis
response rate is 27.6%

15. 4. Result Findings Results Demographic data results:
mean scores, factor analysis, SerQual scores

18. 5. Further Discussion and Conclusion
Four critical success factors are identified:
1. System quality (6 decision variales)
2. Information quality(3 decision variables)
3. Service quality(3 decision variables)
4. Work performance quality(6 decision variables)

19. We further to examine if these four CSF can be used to discriminate the good and poor performance of their e-fulfillment systems, it is shown that the the good performers would do a better job on the following two CSF:
a. System quality
b. Work performance quality

20. In this paper, we identified:
18 decision variables
4 critical success factors
10 decision variables significant to overall performance
2 critical success factors, exercise more by the good performers