1. Dharma Initiative Team

2. Dharma Initiative Team Project METROVALENCIA

3. Dharma Initiative Team Project By means of introduction, MetroValencia is the company that manages the metropolitan railway lines and tram in the city of Valencia and its metropolitan area. Its origin lies in the popular trenet of Valencia, a network of narrow-gauge railway built mostly during the end of the nineteenth century. MetroValencia’s network is becoming day by day indispensable to the citizens of Valencia and surrounding area.

4. Dharma Initiative Team Project Our project will be focused in the main points of this company: -interest in providing good service. -improve the quality of infrastructure, timetables, fares, new technologies, speed, punctuality, safety and customer services.

5. Dharma Initiative Team Project Current and possible future lines of Metrovalencia

6. Dharma Initiative Team Project Some points that will be developed in the project are: -How the 10 operations decisions are applied. -Design a new service. -Give wide information about the company and all the main points of our work. -Rating of advantages and disadvantages of a half state-owned company.

7. Flow charts

8. Flow chart Direction of a flow in the process Shows problems/opportunities & decision points. Developes a common and simple understanding of the process by all the people involved. Perfect for our work

9. Control Charts Control the distribution of variation rather than individual variation